To use the Email Notification Service 2 (ENS2), you must install the ENS on an IIS server.


Complete the following tasks before you install ENS2:

  • Install IIS 7 or later on the Web Server
  • Update ASP.Net to v 4.6.2
  • Download the config.xml file from the Workspace ONE UEM console. See Configure CNS and Download Email Notification Service Configuration Files.
  • Ensure that an SSL certificate with a valid hostname is set up on the IIS server. This server should be externally accessible via https (SSL cert) and with a Fully Qualified Domain Name (FQDN).
  • Create a new database and name it appropriately. If you are using SQL Server AlwaysOn, you can create availability group and listeners.
  • The database account user must have privileges to access and modify the database.


  1. Download the latest version of ENS2 installer from the Software section of the My Workspace ONE portal.
  2. Run the installer. The InstallShield Wizard opens and displays the License Agreement.
  3. Select the I accept the terms in the license agreement check box and then click Next.
  4. Click Next to install the components at the default location. If you want to install the components at a custom location, click Change and browse and select your location.
  5. Click Browse and locate the config.xml file and then click Next.
  6. Click Certificate Password text box and enter the certificate password you provided when you downloaded the configuration file from the Workspace ONE UEM console, and then click Next.
  7. (Optional) On the AirWatch CNS Email Proxy Configuration window, provide the following information:
    1. Check Enable CNS Proxy to configure the CNS proxy. Enter the hostname/IP address and the proxy port of the the server.
    2. Select the authentication type:
      • Anonymous - user name and password is not required
      • Basic/Windows - Enter user name and password.
  8. Select the target site on the Airwatch IIS configuration window.
  9. On the Database Server window, enter the following information:
    1. Browse to select the database server where the database is located. Enter the IP address or host name of the server if the server is not listed.
    2. Select Windows authentication or server authentication based on your authentication configuration. If you choose server authentication, enter the login ID and password.
    3. Enter the name of the database in the Name of the database catalog text box and click Next.
      • If the database has already been created, browse and select the existing database.
      • If there is no existing database, enter a name for the new database, and the installer will create and publish the database.
      • You can configure using a single database configuration or with SQL AlwaysOn. The below figure shows the the single database configuration.
      The below diagram shows the configuration using SQL Server AlwaysOn.
      Note: If you are using SQL Server AlwaysOn, you can configure the availability group Listener URL here.
  10. Click OK to confirm and then click Install to start the installation.
  11. Click Finish to complete the installation.
    After the installation is complete, an API token is displayed in a text file.
  12. Copy the API token.
    Note: This API token is required when configuring the Boxer application UEM console. Use this value for the ENSAPIToken field.