Use the Device List View in Workspace ONE UEM powered by AirWatch to see a full listing of devices in the currently selected organization group.

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The Last Seen column displays an indicator showing the number of minutes elapsed since the device has checked-in. The indicator is red or green, depending on how long the device is inactive. The default value is 480 minutes (8 hours) but you can customize this by navigating to Groups & Settings > All Settings > Devices & Users > General > Advanced and change the Device Inactivity Timeout (min) value.

Select a device-friendly name in the General Info column at any time to open the details page for that device. A Friendly Name is the label you assign to a device to help you differentiate devices of the same make and model.

Sort by columns and configure information filters to review activity based on specific information. For example, sort by the Compliance Status column to view only devices that are currently out-of-compliance and target only those devices. Search all devices for a friendly name or user name to isolate one device or user.

Customize Device List View Layout

Display the full listing of visible columns in the Device List view by selecting the Layout button and select the Custom option. This view enables you to display or hide Device List columns per your preferences.

There is also an option to apply your customized column view to all administrators at or below the current organization group (OG). For instance, you can hide 'Asset Number' from the Device List views of the current OG and of all the OGs underneath.

Once all your customizations are complete, select the Accept button to save your column preferences and apply this new column view. You can return to the Layout button settings at any time to tweak your column display preferences.

Some notable device list view custom layout columns include the following.
  • Android Management
  • SSID (Service Set Identifier or Wi-Fi network name)
  • Wi-Fi MAC Address
  • Wi-Fi IP Address
  • Public IP Address

Exporting List View

Select the Export button to save an XLSX or CSV (comma-separated values) file of the entire Device List View that can be viewed and analyzed with MS Excel. If you have a filter applied to the Device List View, the exported listing reflects the filtered results.

Search in Device List View

You can search for a single device for quick access to its information and take remote action on the device.

To run a search, navigate to Devices > List View, select the Search List bar and enter a user name, device-friendly name, or other device-identifying element. This action initiates a search across all devices, using your search parameter, within the current organization group and all child groups.

Device List View Action Button Cluster

With one or more devices selected in the Device List View, you can perform common actions with the action button cluster including Query, Send [Message], Lock, and other actions accessed through the More Actions button.

Available Device Actions vary by platform, device manufacturer, model, enrollment status, and the specific configuration of your Workspace ONE UEM console.

Remote Assist

You can start a Remote Assist session on a single qualifying device allowing you to remotely view the screen and control the device. This feature is ideal for troubleshooting and performing advanced configurations on devices in your fleet.

To use this feature, you must satisfy the following requirements.

  • You must own a valid license for Workspace ONE Assist.
  • You must be an administrator with a role assigned that includes the appropriate Assist permissions.
  • The Assist app must be installed on the device.
  • Supported device platforms:
    • Android
    • iOS
    • macOS
    • Windows 10
    • Windows Mobile

Select the check box to the left of a qualifying device in the Device List View and the Remote Assist button displays. Select this button to initiate a Remote Assist session.

For more information, see the Workspace ONE Assist guide, available on docs.vmware.com.