The Alerts page provides an overall view of the status of the enrolled Zebra printers. The alerts list the various errors that you might encounter while managing the printers.

You can view the alerts by navigating to Devices > Peripherals > Alerts. The Alerts view displays all the alerts sent from a Zebra printer to Workspace ONE UEM. Different alerts associated with Zebra printers are listed below.

  • Battery Low
  • Paper Out
  • Clean Print Head (clean printhead)
  • Power On
  • Cold Start
  • Replace Head
  • Cutter Jammed (cut error)
  • Rewind (rewind full)
  • Head Cold (printhead under-temp)
  • Ribbon In [ribbon-in warning (Direct Thermal Mode)
  • Head Element Bad (head element out)
  • Ribbon Low
  • Head Open
  • Ribbon Out
  • Head Too Hot (printhead over-temp)
  • SGD Set
  • Media Low
  • Supply Too Hot (power supply over-temp)
  • Unknown – label ready, PQ job completed, printer paused, RFID error (in RFID printers only), ZBI (Zebra BASIC Interpreter) forced error, ZBI (Zebra BASIC Interpreter) runtime error.

Configure Sample Schedule

You can configure sample schedule in the UEM console to permit the printers to perform automated check-ins to Workspace ONE UEM at scheduled intervals. The automated check-ins help Workspace ONE UEM to manage printers effectively by getting the printer status at regular intervals. Sample Schedule is configured at Organization Group level. Increasing the check-in frequency can impact performance. You can test different schedules to understand the check-in frequency that suitable for your environment. This helps you to configure sample schedule without impacting performance.

To configure sample schedule:

  1. Log in to the UEM console and navigate to Groups & Settings > Settings > Devices & Users > Peripherals > Sample Schedule.
  2. In the Device Details Sample, select the value text box and enter a desired numerical value. You can also select to increase or decrease the entered value.
  3. Select the type drop-down menu and then select minutes, hours, or days. The option you select applies to the numerical value entered in the value text box. Sample schedule runs at the interval you set.
  4. Select the Child Permission option as per your requirement and select Save.