With the Remote View feature, administrators can easily assist with troubleshooting by viewing an MDM managed end user's device from the UEM console that is integrated with the partner system. Integration of the partner system with the UEM console offers a complete remote management suite with Remote View capabilities.

For more information on configuration and integration of Remote Management services using the partner system with the UEM console, refer VMware AirWatch Advanced Remote Management Guide found on docs.vmware.com.

Pre-requisites to initiate a Remote View

  • UEM console provisioned with proper partner hostname and all required certificates.
  • End User devices registered with partner by the Workspace ONE Intelligent Hub.

Remote View Device Requirements

  • Devices must have the Workspace ONE Intelligent Hub v5.8 or higher installed and in the foreground when you attempt to initiate remote view.
  • iOS 11 and higher devices are required to run the Start Remote View command.

  • iOS 11 and higher Supervised devices are required for administrators to run the Stop Remote View command. This command appears on the partner console.