Using the Clear Activation Lock command you can clear the Activation Lock on a device without performing a device wipe. This command is useful if you know the whereabouts of the device and do not want to wipe its contents completely to clear the lock.

This command also works if the device is unenrolled from Workspace ONE UEM MDM.

Procedure

  1. Navigate to Devices > List View.
  2. Select an iOS device.
  3. The Device Details page displays Select the More drop-down to see a list of available remote commands.
  4. Select Clear Activation Lock.
  5. Select Deactivate.