Workspace ONE UEM helps you configure key elements to manage your end users' device experience to meet your enterprise objectives. The functionality detailed in this section provides granular detail of the interface and experience of your managed devices.
Many of these configurations are available only with certain types of deployments, such as Apple DEP deployments or Apple School Manager deployments.
Choose industry templates to expedite your deployment process.
Apple Industry templates automatically bundle recommended mobile apps, profiles, and compliance policies so that they can be pushed simultaneously to the required organization group.
Types of Templates
Use the following table to determine what kind of template and initiative best describes the type of mobile configuration you need. Each template includes recommended applications and security policies based on expert research industry standards and best practices.
| Industry | Initiative | Description |
|---|---|---|
| Healthcare | Clinical Collaboration | Deliver timely communication to medical staff and patients to ensure the best care without sacrificing security. (UEM console v8.2.2+) |
| Mobile Clinician Workflows | Allow physicians, nurses, pharmacists, and others to use real-time communication to deliver care to patients if they are at home or located in another medical facility. (UEM console v8.2.2+) | |
| Patient Care | Improve medical outcomes and patient satisfaction by using iPads and mobile applications to enhance the patient experience. (UEM console v8.2.2+) | |
| Education | Digital Classroom | Use iPads and mobile applications to communicate with teachers, students and parents about assignments, student behavior, and more. (UEM console v8.3+) |
| Making Learning Fun | Keep students engaged and focused through digital learning and collaboration. (UEM console v8.3+) | |
| Mobile Cash Register | Authorize employees to become points of sale from any location, such as a bookstore or in an administrative office. (UEM console v8.3+) | |
| Hospitality | Guest Experience | Create memorable guest experiences to foster loyalty and ensure guests return by allowing them to schedule their own services, look for attractions, or redeem loyalty bonuses. (UEM console v8.3+) |
| Hotel Management | Manage bookings and reservations and track staff schedules, shift responsibilities, and special requests in real time. (UEM console v8.3+) | |
| Mobile Payment | Integrate mobile payment solutions into POS systems so guests may take advantage of fast payment options or authorize employees to become points of sale wherever needed. (UEM console v8.3+) | |
| Retail | Mobile In Store Experience | Serve customers from anywhere in the store by browsing products, providing product information, performing a price check, or making a sale. (UEM console v8.3+) |
| Mobile Cash Register | Create mobile points of sale and free up floor space for merchandise.(UEM console v8.2.2+) | |
| Store Managers | Give managers the freedom to work on reports, employee schedules, and payroll from anywhere in the store. (UEM console v8.2.2+) | |
| Field Services | Field Employee | Increase efficiency for sales reps, service technicians, and others to deliver improved paperless services and real-time data to customers. (UEM console v8.3+) |
| Field Manager | Provide dynamic scheduling and real‐time reporting capabilities to managers to communicate with employees, identify locations, edit schedules, and assign tasks. (UEM console v8.3+) |
For more information on setting up profiles and compliance policies, refer to the VMware Workspace ONE UEM Mobile Device Management Guide, available on Workspace ONE UEM Resources.
Configure initiative-specific settings using a template. Then create a Patient Care template to push to patients. For example, you can create a Clinical Collaboration template to push to a user group of doctors and a user group of nurses.
Prerequisites
Consider creating your User Groups before you begin this process.
Procedure
Navigate to Hub > Industry Templates > List View > Add Template. An Add Template window appears.
Select the appropriate Industry category. A Getting Started with Industry Templates window appears.
Choose the business initiative to configure and select Setup.
Select Next after reviewing the template overview. A new window appears where you can customize the template.
Set the Friendly Name that appears in the UEM console.
Choose what Applications to push to your users by selecting and deselecting apps. All the seeded apps are recommended and pre-selected by default. Alternatively, select Add App to search the app store for public applications or to upload internal applications.
If you choose the Mobile In Store Experience template and select VMware Browser in single app mode, configure the URL before pushing the template to devices by navigating to Groups & Settings > All Settings > Apps > Browser > Mode > Home Page URL. These devices must be configured in supervised mode.
Review Policies that apply to the selected template.
Assign Users or user groups for deployment, or create users. Directory services must already be configured to add directory users. If a new user or group is created, it appears on the Accounts > List View page in UEM console, even if the industry template is not yet deployed.
Select Next after confirming your selections.
Select Publish. The new template creates a smart group to which all apps, profiles, policies, users, and user groups are assigned. The new template now appears in the Industry Templates > List View.
Consider assigning one template to one group of devices, so that only one business initiative is assigned to each device. However, if you assign more than one template to the same group, then all the apps from both templates install and the most restrictive policies are sent to the device.
You can customize the industry templates you create with specific app deployment configurations.
Quickly remove a public application and push the updated application list to users immediately.
Navigate to Hub > Industry Templates > List View.
Select the pencil button or template name to edit the template.
Deselect the application. The check mark in the corner disappears.
Select Next > Publish to save and republish the template.
Upload a new application version of an internal app after deleting the old version.
Select the pencil button or template link to edit the template.
Select More Options. A trash can icon appears on the internal application.
Select Remove and follow the prompt to delete the application from the list.
Select Add App to upload the updated application.
Select Next > Publish to save and republish the template with new application version.
Consider editing applications only within the industry template. However, applications can also be edited from the Resources > Apps > Native in the UEM console. Any changes made to applications from the Native List View page are not reflected in the industry template UI.
You can edit and delete templates at the current or parent Organization Group level only. You cannot edit or delete templates that were created at a higher Organization Group, you can only view them.
Navigate to Hub > Industry Templates > List View.
Select the radio button. A Delete button appears at the top of list.
Select Delete and follow the prompt to delete the template. Deleting a template also deletes the corresponding applications and policies from assigned devices.
Deleting a template does not remove the application from Applications > Native or remove the smart group from Groups > List View.
