With the Workspace ONE Intelligent Hub installed on the devices, users authenticate with the Hub and enroll their devices. Based on the admin UEM console configurations, users can access the enterprise applications and Web applications through the Intelligent Hub Catalog and other services of the Hub.

Note: The Hub features detailed in the following sections are supported only in the Intelligent Hub 19.04 and later version.

Intelligent Hub Accounts Screen

When the Hub Services are enabled on the UEM console, users can click the Intelligent Hub Accounts icon in the bottom left corner of the screen to access the Hub Accounts page. If the Hub Services are disabled, the Accounts page is the default landing page.
Note: Hub Services is available only with cloud-hosted deployments. For more information on enabling the Hub services, see the Rolling Out VMware Workspace ONE Intelligent Hub guide.

The following information found on the Accounts page can be used for troubleshooting purpose and to contact support.

  • This Device - Displays device enrollment status, device information, compliance status, network data, and messages.

  • Support - Users can call or email support. Collect Logs link lets users easily collect all logs and information in a compressed .zip format.
  • About - Intelligent Hub app version, legal, and privacy information can be viewed.

Intelligent Hub Catalog as App Catalog

Users can access and install their enterprise applications and Web applications through the Intelligent Hub Catalog. During the app installation, a pop-up appears to let users know what is happening next. The information displayed is based on the app type and platform. For more information about enabling access to apps (such as purchased VPP apps, Non-App Store macOS apps, and web apps), see the Mobile Application Management guide.

Other Services of Intelligent Hub

The Workspace ONE Intelligent Hub's services differ depending on the Hub configurations with or without VMware Identity Manager in the UEM console. If you enable the Hub service without VMware Identity Manager, users can have access to services such as Hub Catalog, Home tab, and Branding. If the Hub service is enabled with the VMware Identity Manager, users can access People and Notification services. For more information on integration of Hub services with and without VMware Identity Manager, see the Rolling Out VMware Workspace ONE Intelligent Hub guide.