Use the Device Details page to track the detailed device information and quickly access user and device management actions.

You can access the Device Details page by either selecting a device's Friendly Name from the Device Search page by using any of the available Dashboards or search tools in the UEM console.

Use the Device Details menu tabs to access the specific device information.

Tab

Description

Summary

View general statistics on: platform/model/OS, compliance, Workspace ONE UEM Cloud Messaging, enrollment, last seen, firewall, firmware, supervision status, time machine, contact information, groups, serial number, UDID, asset number, power status, storage capacity, physical memory and virtual memory, and warranty information. If Apple's Global Service Exchange information is accessible, select the warranty link to see when the status was last updated.

Compliance

Display the status, policy name, date of the previous and forthcoming compliance check and the actions already taken on the device. The Compliance tab includes advanced troubleshooting and convenience features.

  • Non-Compliant devices, and devices in pending compliance status, have troubleshooting functions available. You can reevaluate compliance on a per-device basis () or get detailed information about the compliance status on the device ().
  • Users with Read-Only privileges can view the specific compliance policy directly from the Compliance tab while Administrators can make edits to the compliance policy.

Profiles

View all the MDM profiles and their status currently installed on a device. For more information on the corrupted status of the profiles, see Certificate Profile Resiliency.

Apps

View all the apps currently assigned and/or installed, including existing installed apps reported by the system.

Note:

For non-macOS devices such as Android, iOS, or Windows, the Apps tab displays both managed apps and all installed applications as one single list in the grid view.

For macOS devices, the following tabs are displayed:

  • Managed Apps - Displays all macOS application and software installers managed in Workspace ONE UEM. You can select single items in this list and perform ad-hoc Install or Remove actions.

  • All Apps - Displays a list of all .app bundles installed on the device, reported by macOS.

    Note:

    By default, Show com.apple.*apps check box is deselected. It filters out Apple system applications to only show third-party applications. If you select Show com.apple.*apps check box, all installed Apple system apps will be displayed in the list.

Security

View the last received security information statuses from the device. Security tab shows System Integrity Protection (SIP) status, FileVault encryption status and Personal Recovery Key, Firewall status, Supervision status, and Secure Boot status (macOS 10.15 or later devices), and Managed Admin User details.

For more information on accessing and rotating managed admin password, see Admin Password Auto-Rotation.

Location

View current location or location history of a device.

User

Access details about the user of a device and the status of the other devices enrolled to this user.

Additional menu tabs are available by selecting More from the main Device Details tab.

Tab

Description

Network

View current network status (Cellular, Wi-Fi, Bluetooth) of a device.

Restrictions

View all restrictions currently applied to a device. This tab also shows specific restrictions by Device, Apps, Ratings, and Passcode.

Notes

View and add notes regarding the device. For example, note the shipping status or if the device is in repair and out of commission.

Certificates

Identify device certificates by name and issuant. This tab also provides information about the certificate expiration.

Products

View the complete history and status of all packages provisioned to the device and any provisioning errors.

Custom Attributes

View the Custom Attributes associated with the device.

Files/Actions

View the files and other actions associated with the device.

Shared Device Log

View the history of the shared device including past check-ins and check-outs and status.

Trouble Shooting

View Event Log and Commands logging information. This page features export and search functions, enabling you to perform targets searches and analysis.

  • Event Log – View detailed debug information and server check-ins, including a Filter by Event Group Type, Date Range, Severity, Module, and Category. In the Event Log listing, the Event Data column can display hypertext links that open a separate screen with even more detail surrounding the specific event. This information allows you to perform advanced troubleshooting such as determining why a profile fails to install.

  • Commands – View detailed listing of pending, queued, and completed commands sent to the device. Includes a Filter that allows you to filter commands by Category, Status, and specific Command.

Status History

View history of device in relation to the enrollment status.

Targeted Logging

View the logs for the Console, Catalog, Device Services, Device Management, and Self Service Portal. You must enable Targeted Logging in settings and a link is provided for this purpose. You must then select the Create New Log button and select a length of time the log is collected.

Attachments

Use this storage space on the server for screenshots, documents, and links for troubleshooting and other purposes without taking up space on the device itself.

Terms of Use

View a list of End User License Agreements (EULAs) which have been accepted during the device enrollment.