Workspace ONE Assist for Android Release Notes provides information on the new features and improvements in each release. This page includes a summary of the new features introduced, a list of our resolved issues, and known issues.

The VMware Workspace ONE team is excited to announce that VMware Workspace ONE® Assist 22.04 for Android is publicly available.

New Features

Workspace ONE Assist 22.04 for Android

  • Introducing Support for Workspace ONE Assist on Workspace ONE UEM Registered devices

    Deliver a consistent remote support experience across managed and unmanaged devices with Workspace ONE Assist. Prior to this release, Assist was supported only on Workspace ONE Hub managed devices for Android and iOS platforms. In Assist 22.04, we have introduced support for devices enrolled to UEM in hub registered mode. Administrators will now be able to perform screen share sessions on iOS and screen share, file manager, and command-line sessions on Android devices, registered to Workspace ONE UEM.

    Note: Workspace ONE Assist is already supported on Windows 10/11 devices registered to Workspace ONE UEM.

  • Remotely View the entire device screen on Samsung COPE

    On Samsung Android 11and later devices enrolled on Android Enterprise COPE mode, remotely view the entire device, and remotely control work profile applications to provide optimal support to your employees.

    Prior to Assist 22.04, due to Knox restrictions, Remote View and Control were only supported within the work profile applications. Since the home screen and the application launcher screen within the work profile tab is also considered personal, Assist was able to provide remote view and control capabilities only after the application was manually launched to the foreground by the end user. From Assist 22.04 onwards, the entire device can be remotely viewed including the home screen, settings, and all other screens on the work profile on Samsung devices.

  • Streamlined User Experience for accepting Permissions prompts on Android attended mode

    On Android devices used in attended mode and for which we do not have an OEM signed Assist service application, there are multiple user permissions requested to provide a complete remote-control experience. End-user interactions include a one-time 4-digit PIN entry per session, granting a draw over apps permission that facilitates the Whiteboard feature, and granting the accessibility permission to allow remote control within the device.

    From Assist 22.04, to simplify and streamline the experience, there is a single information page displayed on both the device and the admin console, which provides information about the necessary permissions and the instructions to grant these permissions. The UI on the device will also automatically navigate the user to accept these permissions one by one.

  • Introducing key-board shortcuts along with on-screen instructions to copy/paste within the Remote Shell tool

    The Workspace ONE Assist Remote Shell tool is commonly used to troubleshoot and run commands on the remote device. One common action performed during the remote shell session is to copy/paste commands and other text, to and from the remote device. To simplify the use of the tool we have added keyboard shortcuts and provided on-screen guidance to access these shortcuts.

    When a Windows device is used to access the Assist console, the commands to copy and paste are Ctrl+Insert and Ctrl+Shift+V. On a macOS device, the commands to copy and paste are Cmd+C and Cmd+V.

  • Simplifying provisioning of Unattended Samsung devices by allowing the Knox EULA permission to be accepted during Assist app installation

    To simplify the provisioning of the Assist application, on a Samsung device used for Unattended purposes, the KNOX End User License Agreement can be accepted by the IT administrator at the time of app installation. Prior to Assist 22.04, the Samsung KNOX EULA permission was prompted during the first Remote Control session. This was an issue for unattended use cases where there were no users at the device end to accept permissions.

    In Assist 22.04, on Samsung devices using the unattended Assist agent, the permissions will be prompted when the Assist application is installed. If the permission is not accepted during installation, then the permission is requested during the first remote control session.

    Assist Attended mode will continue to request this permission during the first remote control session.
  • Bug Fixes and Enhancements
    • Enabled secure Remote Control on Android devices on a proxy network.
    • Changed APIs to use the POST method instead of the GET method to avoid phishing attacks.

Workspace ONE Assist 22.03 for Android

  • Introducing Assist Service application version 3.0 to support remote control on Android 12 devices.

    Download the OEM-specific service app v3.0 from the My Workspace ONE portal to support full remote control on devices running Android 12 and later. On devices running Android 11 and earlier, you can use the Assist service application v2.5 or the newly released v3.0. 

Workspace ONE Assist 21.09 for Android

  • Introducing Remote Control on Android devices without OEM specific service application

    Prior to Assist 21.09 release, for remote control on Android devices, Assist required the installation of an OEM specific service application. An exception to this was Samsung, Sony, and Zebra (Android 11+) devices. But with Assist 21.09 release, customers can now remotely control Android Enterprise enrolled fully managed devices without installing an OEM specific service app.

    This is supported on Devices with OS version 7.1+ (Android N+). This will require the following additional end-user permissions.

    • Screen share: This needs to be enabled by the end user for every session on Android 10+. 
    • Accessibility Permission: This needs to be enabled by the end-user for each remote control session.

    Note: Accessibility service cannot be enabled within a Work Profile. As a result, Remote control using Accessibility service cannot be leveraged on COPE and BYOD devices.

  • Support for Scoped Storage on Zebra Android 11+

    Starting with Android 11, the Assist Android agent uses Zebra-provided custom APIs to support remote control functionality. Google also introduced Scoped storage in Android 11 that prevents an application from accessing the entire file system without end user permission. This affects the File Manager functionality provided by Assist.
    To avoid dependency on the end user to grant permissions and to ensure smooth unattended access on corporate-owned Rugged and Frontline devices, Assist will use additional remote management APIs recently provided by Zebra. This prevents end users from having to grant permissions to get “all file access”. This requires Intelligent Hub Version 21.09+

  • Updated terms and conditions verbiage on PIN entry screen

    We have updated the verbiage displayed on our Terms and Conditions screen during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the Employees of the customer.

Minimum Requirements

  • Workspace ONE Assist Console - 22.04.00.12 
  • Android 5.0 or later 
  • Workspace ONE Intelligent Hub 20.04 and later.
  • Workspace ONE UEM 2004 or later.
  • Latest versions of Chrome, Edge, Firefox (v80 and higher), or Safari.
  • Remote Control on Samsung BYOD and COPE is available on Android 9 and later.

Download Instructions

  • For Legacy and Android Enterprise enrolled Fully Managed/COPE devices, download the Assist Agent and the Assist Service package specific to your OEM from the Resource Portal in My Workspace ONE and follow the included instructions. Push the App to your devices through Product Provisioning or Apps & Books.
  • For Android Enterprise enrolled BYOD devices, provision the Assist Agent and Assist Service package specific to your OEM from the managed Play Store.

Support Contact Information

To receive support, submit a ticket with the My Workspace ONE portal or call your local support line.

Resolved Issues

The resolved issues are grouped as follows.

Resolved Issues for Workspace ONE Assist 22.04 for Android

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

    Resolved Issues for Workspace ONE Assist 22.03 for Android
    • AET-7707: Prior to 2203, when the Android endpoint language was set to traditional Chinese, the confirmation page where the user entered the pin did not have the Agree button at the bottom. This issue is resolved in the 22.03 release. 

    • AET-7742: The session started correctly on Zebra Android 11 devices with the Assist 21.09 agent, but the screen streaming did not happen. This issue is resolved in the 22.03 release. 

    Resolved Issues for Workspace ONE Assist 21.09 for Android
    • AET-5407: In Assist Android File Manager previously, we could not download a folder while it was in Internal Storage. In this release, we can download a folder in internal storage from the Android Assist file Manager.

    • AET-6252: Sonim XP8800 on Android 8 could not establish Remote Session and showed “Request Timeout.”

    • AET-6497: On the Samsung A52 device, a black screen showed on the Assist console during the remote session has been resolved.

    Known Issues

    The known issues are grouped as follows.

    Known Issues for Workspace ONE Assist 22.04 for Android

    We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

      Known Issues for Workspace ONE Assist 22.03 for Android

      We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

        Known Issues for Workspace ONE Assist 21.09 for Android

        We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

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