VMware Workspace ONE Assist for Windows 10 Release Notes provides information on the new features and improvements in each release. This page includes a summary of the new features introduced, a list of our resolved issues, and known issues.

New Features

Workspace ONE Assist 22.04 for Windows 10

  • Bug Fixes and Security Enhancements

    Changed APIs to use the POST method instead of the GET method to avoid phishing attacks.

Workspace ONE Assist 22.03 for Windows 10

  • Improved reliability of Assist connection in attended mode 

    When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, Assist sessions sometimes end in request timeouts due to various factors including network issues. To prevent these request time outs, you can now request the end user to manually launch the assist application from the device after the connection has started on the UEM Console. This additional step is not mandatory and is only available to improve reliability and speed up the Assist connection process. 

Workspace ONE Assist 21.09 for Windows 10

  • Enhanced streaming performance with VP8 Encoding for Win10 devices

    Workspace ONE Assist now supports VP8 encoding on Win10 devices to enhance streaming quality and performance during a screen share session across all supported browsers. With the support for VP8 encoding, Memory and CPU usage on the remote device will also see a reduced load. VP8 encoding is enabled by default and does not require any additional configurations.

  • Enhancements to Auto-Proxy discovery

    Customers with Basic authentication proxy settings enabled can now perform Assist sessions by entering proxy credentials one-time at the start of the first session. All subsequent connections will not require an end user to enter proxy information again.

  • Introducing Attended mode on Kiosk and LTSC devices

    Previously, for devices set to Kiosk mode or Windows 10 Enterprise LTSC, the Assist session always defaulted to Unattended mode. As a result, privacy centric customers who required end user authentication on these Windows 10 devices, could not perform remote sessions in Attended mode.

    This release introduces support for attended mode on Kiosk and LTSC devices. The admin experience during the remote session is determined by the UEM Role assigned. If the admin has unattended mode disabled, then the session will always be attended. If unattended mode is enabled, the admin has the option to choose privacy mode during the connection process

  • Improved experience on Windows 10 Unattended mode by suppressing Assist agent UI

    To improve admin experience on Win 10 unattended mode, when a session is started, the Assist Agent UI will not pop into the foreground. The Assist application will also automatically close at the end of the session leaving the remote device in the same state as it was prior to the remote session. 

  • Updated terms and conditions verbiage on PIN entry screen

    We have updated the verbiage displayed on our Terms and Conditions screen during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the Employees of the customer.

Minimum Requirements

  • Workspace ONE Assist Console – 22.04.00.05
  • Workspace ONE Intelligent Hub 20.04 or later
  • Workspace ONE UEM 2004 or later
  • Unattended Mode requires Workspace ONE Intelligent Hub 20.11 or later
  • Unattended Mode requires Workspace ONE UEM 2011 or later
  • WIN 10 Anniversary Edition or later (Enterprise and Pro)
  • nVidia, AMD, and Intel Graphic chipsets, 64-bit processors (x86/x64 instruction set)
  • Latest versions of Chrome, Edge, Firefox, or Safari

Download Instructions

  • Download the Windows 10 Assist agent from the My Workspace ONE portal and follow the included instructions. Push the Application through Product Provisioning or Apps & Books.

Support Contact Information

To receive support, either submit a ticket with the My Workspace ONE portal or call your local support line.

Resolved Issues

The resolved issues are grouped as follows.

Resolved Issues for Workspace ONE Assist 22.04 for Windows 10

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

    Resolved Issues for Workspace ONE Assist 22.03 for Windows 10

    We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

      Resolved Issues for Workspace ONE Assist 21.09 for Windows 10
      • AET-5388: For the Win10 client, the enrolment information file has been moved to a location where only the particular user has access to the information to avoid identity theft.

      • AET-6200: In kiosk mode, Windows 10 devices, there was a delay in sending GET messages by the Win 10 agent, due to which the remote session got stuck at the authorization screen. This issue is resolved.

      Known Issues

      The known issues are grouped as follows.

      Known Issues for Workspace ONE Assist 22.04 for Windows 10

      We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

        Known Issues for Workspace ONE Assist 22.03 for Windows 10

        We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

          Known Issues for Workspace ONE Assist 21.09 for Windows 10

          We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

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