What's in the Release Notes

VMware Workspace ONE Intelligent Hub for macOS Release Notes provide information on the new features and improvements in each release. This page includes a summary of the new features introduced, a list of our resolved issues, and known issues. The release notes cover the following topics:

New Features

VMware Workspace ONE Intelligent Hub 21.09 for macOS

This release of macOS Intelligent Hub is primarily focused on small improvements and bug fixes.

Support Opening Attachments in For You Page 

Intelligent Hub will now support opening attachments appended to a notification in the For You tab.  This updated flow allows admins to be able to attach files to notifications and end users will be able to download those attachments from Intelligent Hub. 

End of Support for macOS 10.13  

In this release of Intelligent Hub for macOS, VMware will no longer support OS versions below macOS 10.14 Mojave. All versions of macOS 10.14 or greater will continue to be supported. For more information, refer to this KB article.  

Python Upgrade 

The Python framework has been upgraded from version 3.9.5 to the latest version 3.9.6. 

 

VMware Workspace ONE Intelligent Hub 21.07 for macOS

App Catalog Reinstall Improvements  

The reinstall button in the Hub App Catalog has been improved to perform a forceful reinstall, regardless of the existing application install state. This behavior applies to both UEM Internal Apps and Apple Business Manager (VPP) apps. 

Parallel Downloads for Software Distribution 

Intelligent Hub now processes Internal App downloads in parallel to speed up deployment times of software provisioning. Depending on network capacity, Hub now downloads up to 3 items at the same time, instead of one by one. 

App Restrictions Improvements  

App & Process Restrictions was released as part of macOS Intelligent Hub 21.04 to block specific software from running on a managed device. From the 21.07 release onwards, administrators can target apps using the main app bundle path, rather than the app binary path within the bundle.

VMware Workspace ONE Intelligent Hub 21.05 for macOS

Native App Catalog UI and Favorites Tab

  • Introducing a natively rendered UI for the App Catalog tab and the new Favorites tab. This version comes with an updated modern UI design, providing quicker load times, inline app download progress, and more to enhance the user experience.
    • Note: For You and People tabs are still hybrid rendered.

Horizon Cloud desktop and apps support

  • Horizon Cloud desktop and app assignments are now available in macOS Intelligent Hub native catalog for employees to view and launch.

Universal 2 Build

  • Intelligent Hub now supports both Apple Silicon and Intel macOS devices.
  • This version also includes a new Intelligent Hub app icon for the Dock, updated for macOS Big Sur design style.
  • VMware will no longer publish Rosetta-required Hub builds. This build will become the default format in macOS Intelligent Hub 21.05.

 

Minimum Requirements

  • macOS version 10.14 or later is required to install Intelligent Hub version 21.09.
    • Note: As of 20.06, macOS 10.12 is no longer supported. See KB here. As of 21.09, macOS 10.13 is no longer supported. See KB here
  • Workspace ONE UEM 1904 or later for the support of Hub Services features.
  • Workspace ONE UEM 1907 or later for macOS version 10.14 or later Privacy Preferences (or use the appropriate Privacy Preferences payload). For more information on Privacy Preferences, see My Workspace ONE.
  • Workspace ONE UEM 2105 or later for seeded Notifications and System Extension payload for App & Process restrictions introduced in 21.04.
  • Workspace ONE UEM 1910 or higher for the support of hubcli profiles feature introduced in 19.10.
  • Workspace ONE UEM 2010 or higher for support for hubcli sensors feature introduced in 20.10.
  • Workflow Engine 20.10 and later for macOS must also be installed to support Scripts and Freestyle Orchestrator. The latest version is available in the Resource Portal
  • The Intelligent Hub 21.09 is backward compatible for existing features on older servers.

Download Instructions

How to Download Intelligent Hub 21.09  for macOS

  • macOS Intelligent Hub 21.09 has been seeded in Workspace ONE UEM version 2109.

  • If your device has a previous version of the Workspace ONE Intelligent Hub installed and enrolled to Workspace ONE UEM 2109, then the application seamlessly updates over the existing Intelligent Hub application version without disrupting the functionality.

    • Automatic Updates must be enabled (default) in the UEM Console at Settings > Devices & Users > Apple > Apple macOS > Intelligent Hub Settings. 
  • If your devices do not have a previous version of the Workspace ONE Intelligent Hub installed or enrolled to Workspace ONE UEM 2109, then direct end-users to download the Workspace ONE Intelligent Hub from GetWSONE.com

    • Note: v21.09 has been seeded in the UEM 21.1.0.9, which will be rolled out to Shared and Latest Mode SaaS automatically and require Dedicated SaaS and On-Prem customers to update. 

How to Download Intelligent Hub 21.07  for macOS

  • macOS Intelligent Hub 21.07 has been seeded in Workspace ONE UEM version 2107.

  • If your device has a previous version of the Workspace ONE Intelligent Hub installed and enrolled to Workspace ONE UEM 2105, then the application seamlessly updates over the existing Intelligent Hub application version without disrupting the functionality.

    • Automatic Updates must be enabled (default) in the UEM Console at Settings > Devices & Users > Apple > Apple macOS > Intelligent Hub Settings. 
  • If your devices do not have a previous version of the Workspace ONE Intelligent Hub installed or enrolled to Workspace ONE UEM 2107, then direct end-users to download the Workspace ONE Intelligent Hub from GetWSONE.com

    • Note: v21.07 will be seeded in the UEM 21.1.0.7, which will be rolled out to Shared SaaS automatically. As Workspace ONE UEM 21.1.0.7 is a Shared SaaS-only release, On-Premise customers will need to seed the latest Hub 21.07 files into their console servers. Dedicated SaaS customers will need to reach out to their account team to seed the files or direct users to download from GetWSONE.com. Files are available in the Resource Portal

 

How to Download Intelligent Hub 21.05  for macOS

  • macOS Intelligent Hub 21.05 has been seeded in Workspace ONE UEM version 21.5.0.

  • If your device has a previous version of the Workspace ONE Intelligent Hub installed and enrolled to Workspace ONE UEM 2105, then the application seamlessly updates over the existing Intelligent Hub application version without disrupting the functionality.

    • Automatic Updates must be enabled (default) in the UEM Console at Settings > Devices & Users > Apple > Apple macOS > Intelligent Hub Settings. 
  • If your devices do not have a previous version of the Workspace ONE Intelligent Hub installed or enrolled to Workspace ONE UEM 2105, then direct end-users to download the Workspace ONE Intelligent Hub from GetWSONE.com

    • Note: v21.05 will be seeded in the UEM 2105, which will be rolled out to Shared SaaS automatically, and require Dedicated SaaS and On-Prem customers to update.  

 

Resolved Issues

The resolved issues are grouped as follows.

Resolved Issues for VMWare Workspace ONE Intelligent Hub 21.09 for macOS
  • HUBM-4053 - Launch in Spotlight preview for native apps not functioning. 

  • HUBM-4392 - After re-opening macOS Hub, it does not update the correct user after changing user for a single user staged device. 

  • HUBM-4449 - Apps not showing in search results. 

  • HUBM-4551 - Apps tab shows unexpected behavior when all the customizations are disabled.

  • HUBM-4571 - macOS Hub not honoring defer limits for Software Update. 

  • HUBM-4630 - Sample the Hub processes during Log collection. 

  • HUBM-4666 - SFD Apps only install on macOS devices after reboot. 

Resolved Issues for VMware Workspace ONE Intelligent Hub 21.07 for macOS
  • HUBM-3341 - Intermittent crash of Hubd process.

  • HUBM-4276 - Removing an app from Favorites does not apply the update.

  • HUBM-4296 - Software Update Profile on macOS Big Sur does not properly apply updates.

  • HUBM-4311 - App status is being displayed in Failed section for apps that are installed successfully. 

  • HUBM-4312 - App status is being displayed as "App install complete with errors” for apps that are installed successfully. 

  • HUBM-4314 - In Post Enrollment Activity monitor, apps sometimes shuffle their order in the list. 

  • HUBM-4326 -  App install statuses should be updated individually instead of in batches. 

  • HUBM-4327 - Open button disappears after opening a Web App from the catalog. 

  • HUBM-4355 - Applications deployed via Freestyle Orchestrator intermittently gets stuck in progress. 

  • HUBM-4436 - Completed Apps stay in the Activity Monitor for more than 7 days.

  • HUBM-4438 - Intelligent Hub is timing out while processing application installs. 

  • HUBM-4440 - Sensor is ran twice before reporting the value. 

  • HUBM-4443 - Logout action for Disk Encryption not working as expected. 

  • HUBM-4444 - Startup event trigger not working for Sensors. 

  • HUBM-4447- Empty app catalog observed after Post Enrollment Onboarding screen. 

  • HUBM-4448 - Typo in search results when no results are found. 

  • HUBM-4449 - Apps intermittently not showing the in the app catalog search results. 

  • HUBM-4493 - Complete apps in activity monitor fluctuating. 

  • HUBM-4496 - Default icon shown for all apps in catalog. 

  • HUBM-4536 - Some apps with waiting status in activity monitor, showing reinstall button in catalog. 

  • HUBM-4552 - Some apps search results not showing correct version. 

Resolved Issues for VMware Workspace ONE Intelligent Hub 21.05 for macOS
  • HUBM-3522 - Hub does not honor timeout value for the Execute Script manifest in Product Provisioning.

  • HUBM-3903 - Hub stuck on loading screen when un-enrolling and re-enrolling to same server.

  • HUBM-4073 - For Big Sur devices, OS version not correctly displayed in UEM console device details.

  • HUBM-4221 - Hub app CPU impact increase after clicking Get Started in Post Enrollment Onboarding screen.

  • HUBM-4226 - Completed Apps incorrectly ordered in Activity Monitor.

  • HUBM-4230 - Intermittent issues displaying correct progress bar state during app installation.

  • HUBM-4233 - Activity Monitor progress indicator shows Install in progress even if all apps are finished installing.

  • HUBM-4234 - Incorrect Post-Enrollment progress statuses when VPP apps are being installed with Internal Apps.

  • HUBM-4235 - After switching from Post Enrollment Onboarding screen, Hub UI stuck in loading.

  • HUBM-4253 - Privacy screen and Support screen open before the launch of Post Enrollment Onboarding.

  • HUBM-4255 - Links with format [text](link) in Post Enrollment Onboarding message screen are incorrectly formatted.

  • HUBM-4258 - Some devices do not prompt for re-authentication when changing source of authentication to WS1 Access.

  • HUBM-4262 - Incorrect status for apps during Installation process.

  • HUBM-4268 - Hub App doesn't load properly and displays a timeout error message.

  • HUBM-4271 - App catalog does not load intermittently when Hub is launched.

  • HUBM-4272 - Apple Silicon Mac only shows the Support tab in Hub.

  • HUBM-4279 - Some apps in Onboarding screen switch between Installed and Installing intermittently.

  • HUBM-4315 - Clicking on Collect Logs sometimes does not show progress to the user.

Known Issues

The known issues are grouped as follows.

Known Issues for VMware Workspace ONE Intelligent Hub 21.09 for macOS
  • HUBM-4613: Intermittently the Messages pane shown in Hub is empty on clicking the Push Notifications received from console. 

Known Issues for VMware Workspace ONE Intelligent Hub 21.07 for macOS
  • We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Known Issues for VMware Workspace ONE Intelligent Hub 21.05 for macOS
  • We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

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