Improved reliability of Assist connections in Windows platform
When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, assist sessions sometimes end in request timeouts due to various factors. One of the common reasons for this is due to Hub not processing the Remote Management command in time to wake up the Assist agent on the device.
To prevent these request time outs, we have introduced an alternate mechanism to invoke the Assist agent on the device. This is achieved by sending a notification from the Assist Console/Server to the device using the Windows Notification Service (WNS).
This ensures that Assist agent doesn't always rely on the Hub to get invoked. This in turn improves the reliability of Assist connections by significantly reducing the timeouts.
This feature is currently available only for SaaS Assist customers. No additional configuration is required on the device side to enable this feature.