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What's in the Release Notes?

VMware Workspace ONE Assist for Windows Desktop Release Notes describe the new features and enhancements in each release. This page contains a summary of the new capabilities, issues that have been resolved, and known issues that have been reported in each release over the last 18 months.

Workspace ONE Assist 23.02 - March 2023

New Features

  • Improved reliability of Assist connections in Windows platform

    When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, assist sessions sometimes end in request timeouts due to various factors. One of the common reasons for this is due to Hub not processing the Remote Management command in time to wake up the Assist agent on the device.

    To prevent these request time outs, we have introduced an alternate mechanism to invoke the Assist agent on the device. This is achieved by sending a notification from the Assist Console/Server to the device using the Windows Notification Service (WNS).

    This ensures that Assist agent doesn't always rely on the Hub to get invoked. This in turn improves the reliability of Assist connections by significantly reducing the timeouts.

    Note:

    This feature is currently available only for SaaS Assist customers. No additional configuration is required on the device side to enable this feature.

  • Updated Privacy verbiage and Terms and Conditions verbiage on PIN entry screen in device

    We have updated the verbiage displayed on our Privacy and the Terms and Conditions screens during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the employees of the customer.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 23.02

  • Workspace ONE Intelligent Hub 21.07 or later

  • Workspace ONE UEM 2109 or later

  • Windows 10 devices running version 1803 or later for Enterprise and Professional editions only

  • Windows 10 Enterprise Long-Term Servicing Channel (LTSC)

  • Windows Enterprise IoT devices (*64 bit systems)

  • Windows Enterprise IoT LTSC devices (*64 bit systems)

  • Windows 11 devices running 21H1 or later (Enterprise and Pro) only

  • Nvidia, AMD & Intel Graphic chipsets 

  • 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

  • AET-11360: Ctrl+Alt+Del shortcut does not work as expected on Windows desktops when the device is in locked state.

  • AET-11167: In Windows desktops, the CPU Utilization Percentage in the Process List page of Assist session always shows 0%.

Known Issues

  • AET-11473: Some File Manager events are not captured as part of the Event logging in Windows and MacOS platforms.

Workspace ONE Assist 22.10.01 - January 2023

New Features

In this release, we’ve made a few updates containing general quality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 22.10.00.12

  • Workspace ONE Intelligent Hub 20.11 or later

  • Workspace ONE UEM 2011 or later

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • Nvidia, AMD & Intel Graphic chipsets 

  • 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari

  • For Remote Assist to work with no user logged in, the Workspace ONE UEM should be 2210 or later and the Workspace ONE Intelligent Hub should be 22.06 or later.

Resolved Issues

  • AET-10967: After upgrading Assist to 2210, closing the RDP session logs off the entire session.

Known Issues

  • AET-10378: Assist Session and RDP instance cannot be run simultaneously.

Workspace ONE Assist 22.10 - November 2022

New Features

  • Support for Bi-directional Clipboard functionality

  • Clipboard functionality allows IT/Helpdesk Admins to copy & paste text to and from the Remote device. This feature provides the ability to copy & paste large strings of text from the admin's local machine on to the remote device and vice versa. This improves efficiency in troubleshooting and average handling time.

  • Support for Remote Assist session when no user is logged in to the device

  • In earlier releases, when an admin initiated a remote assist session from UEM console on a Windows device with no user logged in, the remote assist session failed to establish.
  • With the current release, this has been addressed and the admin should be able to successfully perform a remote assist session even when there is no user logged into the remote device.
  • The minimum UEM Version should be 2210 or later and Windows Hub version should be 22.06 or later for this change to work.

  • Support for Unattended mode on Windows 10 IOT Enterprise LTSC Version

  • Remote Assist sessions were defaulting to Attended mode on the Win10 IOT Enterprise LTSC OS. In this release, we have added support for Unattended mode on the IOT Enterprise LTSC OS.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 22.10.00.12

  • Workspace ONE Intelligent Hub 20.11 or later

  • Workspace ONE UEM 2011 or later

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • Nvidia, AMD & Intel Graphic chipsets 

  • 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari

  • For Remote Assist to work with no user logged in, the Workspace ONE UEM should be 2210 or later and the Workspace ONE Intelligent Hub should be 22.06 or later.

Current Limitations

Clipboard feature is not supported in Firefox & Safari browsers.

Resolved Issues

  • AET-9101: Remote Assist session fails on Windows devices having Null or Dummy Serial Number though the device UDID is unique across these devices.

  • AET-10304: Remote Session Initiation gets stuck at step 4 in Lenovo X13 or T14 windows 10 10.0.19044 21H2 Enterprise LTSC laptops if the device is locked.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 22.04 - May, 2022

New Features

  • Bug Fixes and Security Enhancements

  • Changed APIs to use the POST method instead of the GET method to avoid phishing attacks.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 22.04.00.05

  • Workspace ONE Intelligent Hub 20.04 or later

  • Workspace ONE UEM 2004 or later

  • Unattended Mode requires Workspace ONE Intelligent Hub 20.11 or later

  • Unattended Mode requires Workspace ONE UEM 2011 or later

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • nVidia, AMD, and Intel Graphic chipsets, 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 22.03 - March 2022

New Features

  • Improved reliability of Assist connection in attended mode

  • When an Assist session is started by an Admin from the UEM console, the connection is established with the remote device automatically. However, Assist sessions sometimes end in request timeouts due to various factors including network issues. To prevent these request time outs, you can now request the end user to manually launch the assist application from the device after the connection has started on the UEM Console. This additional step is not mandatory and is only available to improve reliability and speed up the Assist connection process. 

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 22.03.00.08

  • Workspace ONE Intelligent Hub 20.04 or later

  • Workspace ONE UEM 2004 or later

  • Workspace ONE Intelligent Hub 20.11 or later (For Unattended Mode)

  • Workspace ONE UEM 2011 or later(For Unattended Mode)

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • Nvidia, AMD & Intel Graphic chipsets 

  • 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

We are always working to improve Workspace ONE Assist with every release. There are no major bug fixes to report.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 21.09 - September 2021

New Features

  • Enhanced streaming performance with VP8 Encoding for Win10 devices

    Workspace ONE Assist now supports VP8 encoding on Win10 devices to enhance streaming quality and performance during a screen share session across all supported browsers. With the support for VP8 encoding, Memory and CPU usage on the remote device will also see a reduced load. VP8 encoding is enabled by default and does not require any additional configurations.

  • Enhancements to Auto-Proxy discovery

    Customers with Basic authentication proxy settings enabled can now perform Assist sessions by entering proxy credentials one-time at the start of the first session. All subsequent connections will not require an end user to enter proxy information again.

  • Introducing Attended mode on Kiosk and LTSC devices

  • Previously, for devices set to Kiosk mode or Windows 10 Enterprise LTSC, the Assist session always defaulted to Unattended mode. As a result, privacy centric customers who required end user authentication on these Windows 10 devices, could not perform remote sessions in Attended mode.
  • This release introduces support for attended mode on Kiosk and LTSC devices. The admin experience during the remote session is determined by the UEM Role assigned. If the admin has unattended mode disabled, then the session will always be attended. If unattended mode is enabled, the admin has the option to choose privacy mode during the connection process

  • Improved experience on Windows 10 Unattended mode by suppressing Assist agent UI

    To improve admin experience on Win 10 unattended mode, when a session is started, the Assist Agent UI will not pop into the foreground. The Assist application will also automatically close at the end of the session leaving the remote device in the same state as it was prior to the remote session.

  • Updated terms and conditions verbiage on PIN entry screen

    We have updated the verbiage displayed on our Terms and Conditions screen during the PIN entry process to be more relevant to the interaction between the Customer IT/Help Desk Org and the Employees of the customer.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 21.09.00.05 (SaaS)

  • Workspace ONE Assist Console - 21.09.00.13 (On Prem)

  • Workspace ONE Intelligent Hub 20.04 or later

  • Workspace ONE UEM 2004 or later

  • Unattended Mode requires Workspace ONE Intelligent Hub 20.11 or later

  • Unattended Mode requires Workspace ONE UEM 2011 or later

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • nVidia and Intel Graphic chipsets, 64-bit processors (x86/x64 instruction set)

  • Latest versions of Chrome, Edge, Firefox, or Safari.

Resolved Issues

  • AET-5388: For the Win10 client, the enrolment information file has been moved to a location where only the particular user has access to the information to avoid identity theft.

  • AET-6200: In kiosk mode, Windows 10 devices, there was a delay in sending GET messages by the Win 10 agent, due to which the remote session got stuck at the authorization screen. This issue is resolved.

Known Issues

We haven’t identified any notable known issues in this release. If you’re facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 21.03 - March 2021

New Features

In this release, we’ve made a few updates containing general quality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console – 21.03.00

  • Workspace ONE Intelligent Hub 19.10 or later

  • Workspace ONE UEM 1910 or later

  • Workspace ONE Intelligent Hub 20.11 or later (For Unattended Mode)

  • Workspace ONE UEM 2011 or later (For Unattended Mode)

  • Unattended Mode requires Workspace ONE UEM 2011

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • Nvidia and Intel Graphic chipsets, 64-bit processors.

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

  • AET-4189: Security Improvements to provide protections against Clickjacking.

  • AET-4188: Security Improvements to prevent Sensitive information about the application or its components being inappropriately disclosed to users.

Known Issues

  • AET-5056: Win10 - If the Host session is performed in Chrome and the Guest session is performed in Firefox, the guest session shows a grey screen.

Workspace ONE Assist 21.01 - January 2021

New Features

In this release, we’ve made a few updates containing general quality and performance improvements with no new features.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console 20.11.00.55

  • Workspace ONE Intelligent Hub 19.07

  • Workspace ONE UEM 1907

  • Unattended Mode requires Workspace ONE UEM 2011

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • nVidia and Intel Graphic chipsets, 64-bit processors.

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

  • AET-4443: Remote sessions on domain joined Windows 10 devices defaulting to Attended mode when unattended mode is selected.

Known Issues

We haven’t identified any notable known issues in this release. If you are facing any problems, feel free to reach out to our support team.

Workspace ONE Assist 20.11 - November 2020

New Features

  • Introducing Unattended Mode on Windows 10 devices

  • Workspace ONE Assist is introducing the ability to remotely connect to and control Win10 devices that are corporate owned, with no personal data or user expectation of privacy and that business needs to access without approval from a remote user. 
  • The following types of devices support Unattended Privacy Mode:
  • ◦ Windows 10 devices locked to Kiosk Mode
  • ◦ Windows 10 Enterprise LTSC
  • ◦ Windows 10 devices connected to the Active Directory
  • All other devices support only the Attended mode which mandates authorization from the remote user.
  • On Windows 10 platform, a single Assist application supports both Attended and Unattended Privacy modes. A new resource or permission called “Unattended Access” is introduced in Workspace ONE UEM - > Role Management, under the Assist section. This resource defines which UEM console user has the ability to select Unattended access to devices. This resource is applicable only to Windows 10 platform at this time.
  • On a Windows 10 device locked to Kiosk mode or a Windows 10 Enterprise LTSC device, all Assist sessions default to Unattended mode. Once connected, the Console User has full control of the Remote device in both the Admin and Kiosk Profile. However, the following capabilities are unsupported when the device is in a Kiosk Profile.
  • ◦ Whiteboard
  • ◦ Halo (On Screen Notification and Controls)
  • ◦ Shortcuts – Only Ctrl+Alt+Del shortcut works in Kiosk Profile
  • On Domain Joined and Azure AD Connected devices, the Console User can choose the privacy mode during the connection process.

    • If Attended mode is chosen, session proceeds to PIN entry screen with no change to existing Console user experience.

    • If Unattended mode is chosen, Assist determines the state of the device.

      • If the Device is in use, the remote user is prompted to allow connection.

        • If remote user accepts the connection, device can be viewed and controlled within the local user account.

        • If remote user denies connection, session is terminated.

        • If remote user doesn’t respond for more than 30 seconds, Assist will lock the device screen. Console users can now login using their own credentials on the remote device and gain control of the device.

      • If the Device is not in use, connection is established, and Console user is presented the Login Screen. They can now login using their credentials and control the remote device.

  • Note: On-Screen notification and Screen controls (Halo) will be displayed on Win 10 Unattended mode.

  • Introducing Session Collaboration

  • To provide efficient troubleshooting and support to end users, sometimes it is necessary for Help desk and IT Admins to collaborate with other subject matter experts. For example, higher tiers of Help Desk and Engineering resources. Workspace ONE Assist is introducing Session Collaboration to facilitate multiple Console users to collaborate with each other by enabling them to remotely view and control the same device.
  • Session Collaboration is available on Windows 10, macOS, and Android devices.
  • The primary Console user who initiates an Assist session (Host), can invite other participants to join the session by sharing a Session Invitation using Chat or Email. These additional participants (Guests) can remotely view the same device and draw over the device using the White Board tool provided within Assist.
  • A Guest can also request permission from the Host to control the remote device. Once permission is granted, the Guest can control the remote device and access other limited tools like White Board, Shortcuts and the Virtual Keyboard.
  • Note: Certain capabilities like the ability to invite additional guests to a session, manage files, run commands remotely through Command line or the Remote Shell tool, Screen Recording, Screenshots and Ending a session is limited to a Host of the session.

  • Introducing the In-Session Chat

  • To facilitate better communication during an Assist session, Workspace ONE Assist is introducing Chat. The Chat functionality can be used for communication between the Console user initiating the session, all participants collaborating on the session, and the remote user on the device.
  • Chat can be accessed on the Assist console from the top tool bar and can be used to send text messages to all participants in a session. Chat also allows sending private text messages to individual participants and the remote user.
  • Chat can be used during an Assist session regardless of the tool being connected to. For example, if only a File manager session is initiated with the remote device, Chat is still accessible.
  • On the remote device, Chat messages can be accessed from within the newly introduced Chat tab in the Assist application. The Chat tab is available on both the Attended mode and the Unattended mode. But the end user will be notified about new messages only on the Attended mode.

  • Introducing additional shortcuts on the Windows 10 platform to enhance the Console User experience.

  • Shortcuts provide one click access to commonly used settings and functions on the remote device and helps reduce the average handling time needed to troubleshoot device issues and provide support. The following additional shortcuts are added in this release:
  • • Ctrl/Alt/Del
  • • Lock screen
  • • Log out of device (with a confirmation prompt)
  • Furthermore, the shortcut menu can be pinned to the screen in this release. This ensures that the shortcut menu does not need to be reopened each time a new shortcut needs to be accessed.

  • Removing Certificate dependency on Windows 10 Assist agent

  • The Workspace ONE Assist agent currently contains a deployment certificate that expires at regular intervals. When the certificate expires, the Assist agent fails new registrations to the Assist server. In order to avoid registration failures, customers need to upgrade the Workspace ONE Assist agent on the device.
  • To avoid the need for frequent upgrades to the Assist agent, we have removed the dependency of embedding the deployment certificate. The Assist agent builds the certificate chain with the embedded root and intermediaries; and receive the deployment and leaf certificates from the Assist server. This implementation ensures that the Assist application only makes enrollment requests to a trusted Assist server and all connections are secure.

Minimum Requirements

Listed are the minimum requirements:

  • Workspace ONE Assist Console 20.11.00.55

  • Workspace ONE Intelligent Hub 19.07

  • Workspace ONE UEM 1907

  • Unattended Mode requires Workspace ONE UEM 2011

  • WIN 10 Anniversary Edition or later (Enterprise and Pro)

  • nVidia and Intel Graphic chipsets, 64-bit processors

  • Latest versions of Chrome, Edge, Firefox, or Safari

Resolved Issues

  • AET-3731: Workspace ONE Assist does not work with Windows 10 Enterprise in non-English languages.

Known Issues

  • AET-3867: After a Win10 machine is restarted and a remote user logs in with a Kiosk profile, remote session connects in Attended mode instead of Unattended mode.

Download Instructions

Download the Windows Desktop Assist agent from the My Workspace ONE portal and follow the included instructions. Push the Application through Product Provisioning or Apps & Books.

Documentation

For information about Workspace ONE Assist, see the Workspace ONE Assist documentation available at VMware Docs.

Support Contact Information

To receive support, either submit a ticket with the My Workspace ONE portal or call your local support line.

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