Before you can use Workspace ONE Intelligence features, you must turn on reports powered by Workspace ONE Intelligence (different from Workspace ONE UEM reporting). You must then install the Workspace ONE Intelligence Connector service (also known as the ETL installer).

How to Access Reports

  • Shared SaaS customers work with their account representatives to access reports powered by Workspace ONE Intelligence. These deployments do not need to install their own Workspace ONE Intelligence Connector server.
  • Dedicated SaaS customers work with their account representatives to access reports powered by Workspace ONE Intelligence. These deployments do not need to install their own Workspace ONE Intelligence Connector server.
  • On-premises customers work with their account representative to access reports powered by Workspace ONE Intelligence. These deployments must install their own Workspace ONE Intelligence Connector server.

Required Workspace ONE UEM Console Version

Workspace ONE Intelligence requires Workspace ONE UEM console v9.6+.

Required Database Permissions

To install the Workspace ONE Intelligence Connector, the person installing needs permissions for the following roles for the console and directory services servers.
  • DBOwner for the Workspace ONE UEM database
  • DBDatareader for the MSDB
  • SQLAgentUserRole for the MSDB

Workspace ONE Intelligence Connector Server Requirements for On-Premises

You must install the Workspace ONE Intelligence Connector service on its own server before you can use Workspace ONE Intelligence features.
Table 1. Hardware Requirements by Number of Devices
Component 5000 Devices 25,000 Devices 50,000 Devices 100,000 Devices
Server 1 1 1 1
CPUs 2 (2 GHz Intel processor) 2 (2 GHz Intel processor) 2 (2 GHz Intel processor) 2 (2 GHz Intel processor)
Memory 4 GB 8 GB 8 GB 16 GB
Storage 25 GB 25 GB 25 GB 25 GB
Table 2. Software Requirements
Component Requirement
Java Java 8
OS Windows Server 2012 R2 or later
Table 3. Network Requirements
Component Requirement
Outbound traffic from the Workspace ONE Intelligence Connector service Port 443
Protocol for outbound traffic from the Workspace ONE Intelligence Connector service HTTPS
Internal network access to the Workspace ONE UEM Database The port used is based on your Workspace ONE UEM deployment.

Whitelist Regions of the Cloud Service for On-Premises

On the server for the Workspace ONE Intelligence Connector, whitelist-specific URL destinations so that the connector installer can call the endpoints for a list of all supported regions. Also, whitelist other URL destinations depending on your region.

For more information about whitelists and regions of the world, see the following topics in the Workspace ONE Intelligence User Guide.

  • URLs to Whitelist for On-Premises by Region
  • Workspace ONE UEM SaaS Environment Location Mapped to a Workspace ONE Intelligence Region

Proxy

If you use a proxy server and want to use it with the Workspace ONE Intelligence Connector, make sure your specific destinations are whitelisted. If you do not whitelist the listed destinations, the installation can fail.