Statuses in the Workspace ONE UEM console and in the Workspace ONE Intelligent Hub on devices represent specific steps in the request and approval process for app approvals.

Workspace ONE UEM App Approval Statuses

Admins can view the status of an app approval in the Workspace ONE UEM console, in Apps & Books and in Device Details > Apps tab.

Status Description
Pending Approval

The user requested to install an application.

Through Workspace ONE Intelligence, ServiceNow created a ticket for the admin to approve the installation.

The ticket awaits approval in the ServiceNow system.

Install Command Dispatched

The admin approved installation.

Through Workspace ONE Intelligence, Workspace ONE UEM sent an installation command to the database.

The device consumed the command.

Installed The device reported to Workspace ONE UEM that the application installed successfully.
Rejected

The admin rejected the ServiceNow ticket for installation.

The user must request to install the application again.

Expired

The admin did not approve or reject the ServiceNow ticket within 14 days.

The user must request to install the application again.

Error

The app approval system encountered an error somewhere in the process.

The error stopped the process.

The user must request to install the application again.

Workspace ONE Intelligent Hub App Approval Statuses

Users access the app through the Workspace ONE Intelligent Hub. They select Request to initiate an installation. After initiating a request, the Workspace ONE Intelligent Hub displays a status to identify where in the process the request for installation exists.
Status Description
Request The admin uploaded the application and enabled Require Approval to Install in the app assignment.
Pending

Workspace ONE Intelligence received a reqest from Workspace ONE UEM and sent the request to ServiceNow.

ServiceNow created a ticket for approval of installation.

The system awaits the admin approval.

Installing The admin approved the ServiceNow ticket for installation and the Workspace ONE UEM database has initiated an installation command.
Installed The device reported back to Workspace ONE UEM that the application successfully installed.