Configure your ServiceNow account for API communication so that you can register ServiceNow with Workspace ONE Intelligence and use ServiceNow Automation Actions.

Follow the steps in the article REST API roles.

Procedure

  1. In your ServiceNow account, add the snc_platform_rest_api_access role to the ServiceNow account.
    This API controls the Table API for Inbound REST operations.
  2. In Workspace ONE Intelligence, navigate to Settings > Integrations > Automation Connections > ServiceNow > Set Up.
  3. On the Provide Credentials tab, enter authentication credentials and enter https://instance.service-now.com for the Base URL.

What to do next

Configure workflows to monitor new and existing data for filters and to act on those filters.