Integration with ServiceNow CMDB

The ServiceNow Service Graph connector for Workspace ONE UEM provides the ability to populate device and application data into the ServiceNow CMDB to enable asset tracking and IT Operations Management (ITOM) Visibility.

What is ServiceNow CMDB?

The ServiceNow CMDB (Configuration Management Database) allows for the storing of contextual information relevant to your users or assets. When integrated with Workspace ONE UEM, this connector leverages ServiceNow's Service Graph capability to poll for new data on a schedule and populate the CMDB with device details and application details.

Imported device details include important hardware information, user details, and management status. Application details include application name and identifiers, installation statuses, and more.

This data can be used within ServiceNow to surface device and app details to helpdesk users as part of ticket management and reconcile deployed assets with procurement and warranty statuses.

ServiceNow CMDB Supported Versions

To configure this connector, you must be able to access the API settings and create API configurations in UEM at the Organization Group relevant to this setup (typically the highest parent group in order to include all device and app data).

• Workspace ONE UEM - any version

• ServiceNow - must be at least Orlando or newer

ServiceNow CMDB Configuration

• ServiceNow Service Graph Connector: Service Graph connector for VMware Workspace ONE UEM

• API integration: you need the API URL for your instance which can be found under Settings > System > Advanced > API > REST API.

• OAuth Client for Authentication: which can be found in the UEM console under Settings & Groups > Configurations > OAuth Client Management.

  • Add a new OAuth Client and a sufficient role for API access, such as 'Console Administrator'. Refer to the Create an OAuth Client to Use for API Commands document for additional information.

  • Token URL for the OAuth setup. Refer to this page to find the correct region and URL: Using UEM Functionality With a REST API.