Integration with ServiceNow CMDB

With ServiceNow CMDB, you can simplify operations, solve issues faster, and make data driven decisions. Also, you can track assets and have ITOM Visibility with the Workspace ONE UEM and ServiceNow CMDB integration.

Before You Begin

To use this Service Graph connector, you need a subscription to a Subscription Unit based in the ITOM Visibility application or in the ITOM Discovery application. Also, you must be able to access the API settings. Create API configurations in Workspace ONE UEM at the Organization Group relevant to this setup (typically the latest parent group including all device and app data).

ServiceNow CMDB supported versions:

• Workspace ONE UEM - any version
• ServiceNow - must be at least Orlando or later

Configure ServiceNow CMDB

1. Set up the Service Graph Connector. You need the following information to complete the graph connector setup:

   Form	Description
   Application Registries Form	OAuth authentication credentials. You don't need these credentials when configuring Basic Authentication credentials.
   HTTP(s) Connection Form	HTTP connection settings for Basic Authentication
   Data Source Form	Validate data source settings
   Status Values of Applications	Status of applications you want to import
   Scheduled Data Import Form	Pre-populated scheduled data
   Connection Form	Connection settings for another OAuth connection
   SG-Workspace ONE UEM Create Data Source and Scheduled Import Form	Service graph data sources and scheduled data import settings for another OAuth connection

   For information on setting up the Service Graph Connector, see Service Graph Connector for VMware Workspace ONE UEM.

2. Complete API integration. To complete the integration, you need the API URL for your instance that appears under Settings > System > Advanced > API > REST API.
3. Configure the connection for authentication.

   Option 1: Configure OAuth Client. Authentication appears in the Workspace ONE UEM console under Settings & Groups > Configurations > OAuth Client Management.

   • To add a new OAuth Client and a sufficient role for API access, such as Console, see Create an OAuth Client to Use for API Commands.
   • To set up the Token URL for the OAuth for the correct region and URL, see Using UEM Functionality With a REST API.

   Option 2: Configure Basic Authentication in Workspace ONE UEM.

   1. Create and use a Workspace ONE UEM Administrator account for Service Graph with API permissions.
   2. Select the organization group for connecting to third-party services.
   3. To generate an API key, go to Groups & Settings > All Settings > System > Advanced > API > Rest API. Workspace ONE Intelligence uses the API key to connect to any third-party service.