Users must have the lock out passcode feature enabled on their devices. If it is not enabled, the first time the Workspace ONE application is launched, users are asked to create a passcode. This passcode is entered whenever users access Workspace ONE from their device.

If the passcode feature is not used, users are prompted to set up a passcode before they can access the Workspace ONE application. Where the passcode is set depends on the platform. For Android devices, the passcode is set at the app level. For Window desktop devices and for iOS devices using Workspace ONE 3.2 or earlier, the passcode is set at the device level.


iOS and Android devices also support the Touch ID fingerprint sensing functionality.

Workspace ONE can detect possible security issues on devices. If users disable the passcode on the device, the next time they access the Workspace ONE application, they are prompted to set a passcode before they can access Workspace ONE If an app-level passcode is enabled, end users cannot disable their app level passcode.