When the VMware Verify service is enabled as the second authentication method for two-factor authentication to sign in to Workspace ONE from their device, users must download the VMware Verify app from the device app store.

The first time users sign in to the Workspace ONE application, users are asked to enter their user name and password. When the user name and password are verified, users are prompted to enter their device phone number to enroll in the VMware Verify service.

When they click Enroll, the device phone number is registered with the VMware Verify service. If they have not downloaded the VMware Verify application, they are asked to download the application.

When the application is installed, users are asked to enter the same phone number that was entered before and to select a notification method to receive a one-time registration code. The registration code is entered on the registration pin page.

After the device phone number is registered, users can use a time-based one-time passcode displayed in the VMware Verify application to sign in to Workspace ONE. The passcode is a unique number that is generated on the device and is constantly changing.

Users can register more than one device. The VMware Verify passcode is automatically synchronized to each of the registered devices.