In the Hub Services console Help & Support page, you can customize the type of self-service support features that are available in the Workspace ONE Intelligent Hub web browser view.

You can add helpful links to the Support tab to empower and educate users about how to perform basic device management tasks, investigate issues, and fix problems, which can reduce the number of help desk tickets and support issues.

The option to view the Support tab in the browser is on by default. You can disable this option in the Hub Services Console Help and Support page.

Note: The Support tab view will be available on iOS and Android devices in the upcoming release of the Workspace One Intelligent Hub app.

Change the Support Tab Name

The tab that displays in the Intelligent Hub app displays as Support in the navigation bar. You can change the label in the Hub Services console Help & Support page. The new name displays in the navigation bar when the app view is refreshed.

Self-Service Options for User Device Management

The My Devices section in the Support tab provides access to detailed information about the user's devices. By default, users can add devices and install profiles for devices that are enabled. Users can also click Sync to sync all profiles to the device.

You can disable these options in the Hub Service console Help & Support page.

Add Helpful Links

You can add links to promote and direct users to internal or external sites and knowledge base articles for self-service help. These links can give users a chance to look for solutions to issues before reaching out to your support service. These links are displayed in the Helpful Resources section in the Support tab.