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Find information about Workspace ONE Intelligence components, trials, community forums, storage and sampling, and how to access the Intelligence console through Workspace ONE UEM console.

Use the Workspace ONE Intelligence console for enterprise mobility management (EMM) planning, automation, and to optimize resources, strengthen security and compliance, and enhance user experience across your environment.

Product and Pricing Information

Access the VMware Workspace™ ONE™ product page for information on features and pricing.

Workspace ONE Intelligence API Documentation

Use APIs for Intelligence Reports with Service Accounts. Generate a client ID and client Secret to query and extract data for use in other business intelligence tools. For details, access the Workspace ONE Intelligence API documentation on the Workspace ONE Intelligence Dev Center.

Trial Versions

To try licensed features of Workspace ONE Intelligence, you can activate a trial version and try them for free for 30 days. Features available to try include Dashboards and Automation. Reporting is available to use without a trial.

After 30 days, access to the trial version ends unless you buy an enterprise license. However, data, connections, and automation configurations are stored. If you buy the licensed features in the future, your data, connections, and automation configurations are not lost. You can continue where your trial version ended.

To activate a trial version, enter the information associated with your Workspace ONE UEM admin credentials. The Workspace ONE team contacts you to see if you want to purchase an enterprise license.

A trial version of Workspace ONE Intelligence displays TRIAL banners on the user interface. It also notifies you of how many days you have left on your trial.

Community Forums

Find the Community Forums on My Workspace ONE.

Storage and Sampling

Workspace ONE Intelligence uses deployment data to offer Dashboards, Automation, and Reporting. All these features use the same data that streams from your Workspace ONE deployment.

VMware stores and manages the data in its cloud services infrastructure. The reports cloud service within the services infrastructure collects and imports data at regular intervals from Workspace ONE transactional databases.

Workspace ONE Intelligence Components

Workspace ONE Intelligence aggregates data from Workspace ONE UEM, Workspace ONE Access, and Apteligent by VMware. It includes dashboards, reports, and automation to analyze data and perform actions for efficiency and remediation. It integrates with third-party services for connections, support, and security.

  • The Home page reflects your Workspace ONE services in a single location. You can navigate to your Workspace ONE products or to the Workspace ONE Intelligence options. The options visible on this page depend on the services you have or if you are using a trial. If you want to purchase other Workspace ONE Intelligence or Workspace ONE services, contact your Workspace ONE account representative.

  • For convenience, use Bookmarks to navigate between the Workspace ONE Intelligence home page and your dashboards. As one of the services you can manage on your home page, you can create bookmarks from Workspace ONE Intelligence dashboard widgets to display in My Bookmarks.

    • Besides convenience, another advantage of bookmark use is to help save your preferences. The system saves your bookmarks to your Workspace ONE Intelligence admin account so the bookmarks are available when you are working in the system.
    • Choose from multiple ways to create a bookmark. You can use the ellipses menu in the Workspace ONE Intelligence dashboard widgets. You can also use the Quick Filter > Bookmarks menu item. After you select the Bookmarks quick filter, point to the right top corner of the widget card and select the bookmark icon. If you use the ellipses menu, you can perform other management functions including removing and renaming bookmarks.
  • Dashboards

    • My Dashboard represents the latest data in the reports infrastructure. Workspace ONE Intelligence streams data from the database in the cloud so that the analytics you see are a current picture of the state of your Workspace ONE deployment. You can also view historical data by editing widgets displayed on My Dashboard.
    • The Security Risk dashboard displays data concerning the security of managed devices in your Workspace ONE deployment. See data concerning compromised devices, passcode risk, encryption status, and top risks. The OS Updates dashboard displays data about versions of operating systems running in your environment. It also reports on application and operating system patches.
    • The User Risk dashboard displays data collected for and identifying risk with scores. It tracks user and device actions and behaviors and then calculates the potential risk. It shows this potential with risk levels and other metadata so you can quickly gauge the vulnerability of your deployment.
    • Use the Apps dashboard to analyze application adoption and use for managed applications in your Workspace ONE environment.
    • The Devices dashboard is a technical preview that helps analyze various key indicators for mobile and desktop devices in your deployment.
  • Automations can increase efficiencies and reduce the burden of manual tasks by acting for you on problems triggered by parameters you configure. Create policies that take automated remediation actions based on context. Build contextual policies that fit your unique environment by automating workflows that extend to third-party services with REST APIs.

  • You can create reports in Reports about your Workspace ONE deployment based on your business needs with the reports feature. The feature uses cloud-based report storage to gather data and create the reports. Reports powered by Workspace ONE Intelligence provide access to critical business intelligence data and is different from the reports created in the Workspace ONE UEM console.

  • Register your Workspace ONE services and other third-party services in Integrations. This area connects services with Workspace ONE Intelligence so that you can work with the applicable data in all other Workspace ONE Intelligence areas.

  • Use the Settings area to configure administrators for roles based access control (RBAC) and to work with service accounts.

Access Workspace ONE Intelligence

Access the Workspace ONE Intelligence interface from the Workspace ONE UEM console. From the Workspace ONE Intelligence interface, you can use dashboards, automation, and reports (formerly custom reports). To access the Workspace ONE Intelligence interface, you must enter your credentials and opt-In to the service.

Access the reports by navigating to Monitor > Intelligence, select Opt-in, and select Launch after installing the Workspace ONE Intelligence Connector service.

To return to the Workspace ONE UEM console, follow the required steps.

Procedure

  1. Select the square menu for VMware Services in the top right corner of the UI.
  2. Select Workspace ONE UEM from the VMware Services menu.