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You can use the Workspace ONE Intelligence Connector in high availability (HA) deployments and for disaster recovery. For HA, you need at least two connectors and you must set them for continuous access. For disaster recovery, set at least two Connectors within each recovery site to help you resume work when something happens to your Workspace ONE deployment.

High Availability

High Availability Example

For HA to work with the Workspace ONE Intelligence Connector, use Workspace ONE UEM v1907 or later.

General High Availability Setup

Install and enable at least two Workspace ONE Intelligence Connectors for a single Workspace ONE Intelligence environment. Configure the connection between the Workspace ONE Intelligence Connector and the Workspace ONE UEM Database server.

When you configure HA for the Workspace ONE UEM Database, configure the Workspace ONE Intelligence Connector to connect to the SQL Server Always ON Listener.

Although all Workspace ONE Intelligence Connectors listen, only one is active and pushes data from the database to Workspace ONE Intelligence. If the active Workspace ONE Intelligence Connector fails, one of the other connectors activates and pushes data to Intelligence.

Find the Active Workspace ONE Intelligence Connector

You can find the active Workspace ONE Intelligence Connector in an HA setup in the Workspace ONE Intelligence console at Reports > Sync Status > Workspace ONE Intelligence Connector Server > Server name.

Disaster Recovery

Disaster Recovery Example

For disaster recovery to work with the Workspace ONE Intelligence Connector, use Workspace ONE UEM v1907 or later.

General Disaster Recovery Setup

Install at least two Workspace ONE Intelligence Connectors in each disaster recovery site. Depending on your disaster recovery strategy, you can enable all the connectors across all sites or leave them disabled on the passive sites until an incident occurs. When a disaster recovery site becomes active, one of the Workspace ONE Intelligence Connectors becomes active and starts pulling data from the Workspace ONE UEM Database server to Workspace ONE Intelligence. If the active connector fails, the other connector remains available to push data.

Note: If your disaster recovery strategy does not have a recovery server cluster always listening, the Workspace ONE Intelligence Connector still connects to the cluster during an event. However, it cannot support a comprehensive disaster recovery scenario because the cluster might have missed data from not listening.

Find the Active Workspace ONE Intelligence Connector

You can find the active Workspace ONE Intelligence Connector in a disaster recovery setup in the Workspace ONE Intelligence console at Reports > Sync Status > Workspace ONE Intelligence Connector Server > Server name.