Dashboards in Intelligence

Use dashboards in Workspace ONE Intelligence to view and interact with you Workspace ONE data. You must enable Workspace ONE UEM Reports in Workspace ONE UEM and have the Intelligence admin role to access and use dashboards. Intelligence offers various types of dashboards, including My Dashboard, Security Risk, Apps, Devices, and OS Updates.

Requirements to access Dashboards

To access the data in dashboards powered by Workspace ONE Intelligence, use the supported version of Workspace ONE UEM, enable Reporting, install the Workspace ONE Intelligence Connector Service, and set admin roles.

Reporting

Workspace ONE Intelligence uses the data in the reports data warehouse to display analytics from your Workspace ONE deployment.

Workspace ONE Intelligence Connector Service

Note: This content does not apply to Shared SaaS deployments.

Before using Workspace ONE Intelligence features, you must install the Workspace ONE Intelligence Connector service onto a separate server in your Workspace ONE UEM environment.

Each feature uses the Workspace ONE Intelligence Connector Service installed from the Workspace ONE Intelligence Connector Installer. The Workspace ONE Intelligence Connector service gathers the data from your Workspace ONE UEM console server and pushes it to the reports cloud service.

Shared SaaS - No installation is required. This deployment has access to reporting without installing the service.
Dedicated SaaS - Contact your support representative or your SAM to set up Reports and Workspace ONE Intelligence.
On-Premises - You must install the Workspace ONE Intelligence Connector for communication between the Reports infrastructure and Dashboards.

Admin roles

Configure Admins with the Intelligence role in the Workspace ONE UEM console.

Existing admin roles that have permissions for reports, have access to Intelligence roles.
For new admin roles, include permissions for Intelligence so that admins can access settings.

Widgets and color themes

In dashboards, you can customize widget color themes. The system displays color themes based on who owns the widget and with whom you've shared the widget.

You can override a color theme of a widget shared with you. However, if you don't own the widget, only you see your chosen color theme.
If you own a widget where you have changed its color theme and you share it, other viewers see the widget's updated color theme.
If you own a widget previously shared with others and you change the color theme, the system displays the new color theme to other users.

My Dashboard

My Dashboard powered by Workspace ONE Intelligence displays data you customize with applied widgets. Display data as graphics and analyze the trends occurring in areas within your Workspace ONE platform by app, device, or operating system (OS) update. Data in this view are consolidated from other dashboards.

You can share My Dashboards with other Workspace ONE Intelligence users. This action is available for any dashboard that you create. The owner of the dashboard is designated with full access, while the users who share the dashboard are designated with Can View (read only) or Can Edit access (read and write). Users with Can View access have limited actions available to them, such as:

View
Add to Bookmarks
Duplicate

Users receive an email once you share a dashboard with them. My Dashboards display the owner as well as the number of users that the dashboard has been shared with.

After selecting the Share action, you can source users from the following:

UEM Admin List View
Azure AD Admin List View

Transferring ownership of Dashboards

Admins with the Administrator permission, can transfer the ownership of dashboards. This feature is useful when your colleagues move on to other opportunities. Transfer the ownership of their Workspace ONE Intelligence objects while they are off boarding to retain object management. For details on admins and Roles Based Access Control (RBAC) in Workspace ONE Intelligence, see User Management.

Finding unowned Dashboards

Admins can find unowned dashboards and assign ownership to other admins.

In Workspace ONE Intelligence, go to Dashboards > My Dashboards.
Select the Unowned filter and deselect the Created By Me and Shared With Me filters.
You can work with multiple dashboards or a single dashboard.
- Transfer from the My Dashboards list page:
  - Select to display dashboards in a list using the list view button.
  - Select the check boxes of all the dashboards of which you want to transfer the ownership.
  - You can use this option for both bulk transfer and single transfers.
- Transfer from the Dashboard's card: Select the menu ellipses of the desired My Dashboard card to see a list of available actions.
  You now have access to the Transfer Ownership feature.
Select Transfer Ownership.
Start to enter an admin user in the Transfer to owner text field, and select the user from the list.

The system emails the new admin owner of the dashboard.

Importing and exporting Dashboards

Import and export dashboards to reduce the time needed to duplicate or reproduce similar dashboards across different organizations.

Note: The maximum import limit is 10 files.

Importing Dashboards

In Workspace ONE Intelligence, go to Dashboards > My Dashboards.
Select Add > Import Dashboard.
Select the desired JSON file(s) and select Upload.

The console displays a message that reads Dashboard(s) uploaded successfully.

Exporting Dashboards

In Workspace ONE Intelligence, go to Dashboards > My Dashboards.
Select the three ellipses on the bottom right of the desired dashboard.
Select Export.

The console displays an Export Successful! message.

Configure widgets for My Dashboard

My Dashboard categorizes widgets by the services integrated with Workspace ONE Intelligence. For example, if you have registered Apteligent with Workspace ONE Intelligence, you can select Apteligent widgets to display on My Dashboard.

Configure the data widgets display with filters, charts and diagrams, and parameters. Change widget configurations at any time to view data differently.

Note: Historical data is not available for all widgets.

Procedure

From My Dashboard, you can select a dashboard and work in that area, or select Add Widget from a dashboard on the My Dashboard page.
Select the service and then the category.
Select the template and Next.
Select a Filter to define the baseline data sets for the widget. Use Add Filter and other parameters to define the data you want to see on your dashboard.
Configure the Data Visualization area. To preview visualizations, scroll down the user interface.
- Complete the Snapshot data, which represents data in your deployment now.
  - Chart Type: Horizontal, Vertical, Donut, Metric, or Table
  - Measure - Count: Sets the number of rows in a particular data set. The count is the simplest function for verifying results.
  - Measure - Distinct Count: Returns a count of unique or distinct values identified over the data range set.
  - Measure - Max: Returns the largest values in a particular data set. This setting only works with numerical columns.
  - Measure - Min: Returns the smallest values in a particular data set. This setting only works with numerical columns.
  - Measure - Average: Calculates the average of a selected group of values. This setting only works with numerical columns.
  - Of Key: Represents the data set you want aggregated by the Measure parameter.
  - By Group: Separates data into groups. My Dashboard can display two groupings per data set.
  - Results per group: Reduces the results displayed. For example, use a value of 10 to show data for a top 10 list of the most installed applications.
- Complete the Historical data, which represents data over time.
  - Chart Type: Vertical, Line, or Table
  - Measure - Count: Sets the number of rows in a particular data set. The count is the simplest function for verifying results.
  - Measure - Distinct Count: Returns a count of unique or distinct values identified over the data range set.
  - Measure - Max: Returns the largest values in a particular data set. This setting only works with numerical columns.
  - Measure - Min: Returns the smallest values in a particular data set. This setting only works with numerical columns.
  - Measure - Average: Calculates the average of a selected group of values. This setting only works with numerical columns.
  - Of Key: Represents the data set you want aggregated by the Measure parameter.
  - Group by: Separates data into groups. My Dashboard can display two groupings per data set.
  - Date Range: Sets a range in the past from which to pull and display data.
  - Results per group: Reduces the results displayed. For example, use a value of 10 to show data for a top 10 list of the most installed applications.

If My Dashboard does not have information to display, it notifies you. However, you can change configurations to see if a different parameter, like Measure or Chart Type, can display your widget.

Security Risk Dashboard

View device security and events from your Workspace ONE UEM environment with the Security Risk dashboard.

Security Risk modules

Threats
- The Threats tab displays events identified by your Workspace ONE UEM compliance engine as compromised.
- It also displays and aggregates events reported by your Trust Network services in the Threats Summary module.
Policy Risks
- The Policy Risks tab displays events identified by your Workspace ONE UEMcompliance engine that do not comply with configured policies. Events include devices with no passcode and devices that are not encrypted.
Vulnerabilities
- The Vulnerabilities tab combines and displays information from third-party security reporting services that report security data and Workspace ONE UEM that manages your Windows devices.
- It displays vulnerabilities reported by the National Institute of Standards and Technology (NIST).
- It also ties those applicable CVEs to impacted Windows devices managed by Workspace ONE UEM.
- Navigate through the CVE explanation cards to find out what devices are impacted, the event's CVSS score, NIST articles, and Microsoft advisories.
- You can use the Vulnerability Management feature in Solutions to interact with this data. The solution offers more features like the ability to configure Service Level Agreements (SLAs) to help track the progress of patching devices. You can view the KB Install Trend widget to identify the status of KBs installations for CVEs. For details, access Vulnerability Management Solution.
Devices
- The Devices tab displays risk scores for devices managed in your Workspace ONE UEM environment.
- Select the tab to see device risk scores (reported as a level High, Medium, and Low), risk indicators, and to select single devices for analysis.

Time filter selected and percentages

Select a time period for the data displayed. The time selected affects the percentages displayed beside the risk modules. For example, selecting 14 days sets the percentage to reflect a comparison between now and 14 days ago. A negative percentage indicates that a risk has decreased, and a positive percentage indicates that a risk has increased.

Number, percentage, and caret

Modules represent risk using a number, a percentage, and a caret (or arrow).

Number - The number value corresponds to a risk over the selected time. The number 10 indicates that 10 risks were reported.
Percentage - The percentage compares the risk now to the risk earlier, depending on the time selected. It is a positive or negative number that coincides with the caret. For example, if you select to filter data by 14 days, and get a percentage of -64% with a downward pointing caret, your deployment decreased risks by 64% over the last 14 days.
Caret - The caret represents a comparison of the risk now to a time earlier, depending on the selected time. It can point up or down depending on the status and it coincides with the percentage. For example, if you select to view data for the last 30 days and the caret points up and has a positive percentage, your deployment increased risks over the last 30 days.

OS Updates Dashboard

Use the OS Updates dashboard to view version data for operating systems (OS) by platform. OS Updates data helps you know if your environment is fragmented and running older operating system on devices. For Windows Desktop, view all OS updates and patch updates.

OS Updates modules

The OS Updates dashboard includes all OS platform modules by default for your ease. In order to include an OS platform, the system must discover at least one device for that platform. The widgets display a unique number of OS versions across all enrolled devices and a total number of enrolled devices seen for that platform in your Workspace ONE Intelligence environment. To see details into a specific platform, select View.

OS-Specific module information

Select View in an OS Updates module to get details for that operating system. A module displays two charts.

Number of Devices by OS Version - This snapshot chart displays the number of enrolled devices seen in Workspace ONE Intelligence for a specific OS version.
Daily Active Devices by OS Version - This historical trend chart displays the number of active (devices that reported a sample) enrolled devices that were seen by OS version plotted for a specific day.

You can edit the filters to display particular data for longer or shorter time periods. To narrow the search you can select a specific Model or OS Version from filters.

Patches information

In the Windows Desktop module, the Patches tab lists data about patch update statuses for Windows including certain Microsoft applications as discovered from the Microsoft Updates channel. You can use filters to find data on patches using a specific knowledge base (KB) number, patch KB title, patch update classification, or date range.

The KB filters are useful when you want to know the status of a specific KB. The default view without edited filters, groups patches by the update status. Use the KB filters and the patch update status to determine the health of your Windows resources.

The count on the Patches tab shows the number of unique patches Workspace ONE Intelligence detects. View two charts.

Number of Patches by Update Status - This snapshot chart shows the Windows patch update status for all patches reported by enrolled devices.
Number of Devices Updated by Status Over Time - This historical chart displays the number of enrolled devices seen by Workspace ONE Intelligence (devices that reported a sample) by update status plotted for a specific day.

Windows patch status descriptions

Status	Descriptions
Approved	The approved patch is successfully assigned to the device.
Assigned	The patch is approved and assigned to the device.
Available	The patch is available on the device for installation.
Failed	The patch failed to install.
Installed	The patch successfully installed.
Pending Installation	The patch installation is approved and available but not yet installed.
Pending Reboot	The patch installation is paused until the device reboots.
Removed	The patch is removed.
Unknown	The system is not receiving information about the patch.

Apps Dashboard

Use the Apps dashboard to analyze application use for applications managed in your Workspace ONE environment and accessed through the catalog. The dashboard displays data for applications from Workspace ONE UEM, Apteligent by VMware, and Workspace ONE Access deployments.

Adoption and Engagement

The Apps dashboard helps determine if users adopt applications and if they use them. Low adoption has several causes. Is the application unnecessary? Is the application hard to use or does it have bugs?

Whatever the analysis, use the data on the dashboard to prioritize your application resources. Troubleshooting can reveal that the application is not worth the resources required to install and maintain it. Or perhaps, the application needs updating to the next version due to bug fixes.

Supported applications by integration

The Apps dashboard displays data for the listed application types.

Integrations with Workspace ONE UEM support all managed applications.
Integrations with Apteligent by VMware support internal applications that include the SDK and that are managed through Workspace ONE UEM. This integration supports some Workspace ONE productivity apps.
Integrations with Workspace ONE Access support web applications accessed through the Workspace ONE Intelligent Hub.

Workspace ONE productivity app analytics

The Apps dashboard displays data for some Workspace ONE productivity apps through their integration with the Workspace ONE Intelligence SDK. You do not need to configure anything in Worksapce ONE Intelligence in order to view the data in the Mobile Productivity Apps card. If you are using the app version that supports this functionality, you can see analytics for App Usage (App Loads, MAU, and DAU), User Flows (App Start, App Load, and Custom Flows), Crash Rates, and Network Insights.

How do you find Workspace ONE productivity apps data?

In Workspace ONE Intelligence, go to Dashboards > Apps.
Select the Mobile Productivity Apps card to see the apps list.
Select an app in the list to access the app details.

Supported productivity apps

App Name	App Name in Workspace ONE Intelligence	Platform	App Version
Workspace ONE Intelligent Hub	AirWatch Agent	iOS	20.11 and later
Workspace ONE Content	VMware Content Locker	iOS	21.01 and later
Workspace ONE Launcher	Android Launcher	Android	21.06 and later

Devices Dashboard

Use the Devices dashboard to analyze various key indicators for mobile and desktop devices in your Workspace ONE UEM deployment.

Find lots of data to analyze and act on your Workspace ONE UEM devices. The main modules are Mobile Devices Dashboard and Desktop Devices Dashboard.

The Mobile Devices Dashboard module displays various widgets to help you quickly see the use and health of your mobile devices fleet. Find information about enrolled users who are active and inactive. There is data about the health of device batteries and storage capacity. You can also see data about device ownership, device models, and their OS versions.
The Desktop Devices Dashboard module not only displays widgets about the health of your desktop device deployment, it displays Digital Employee Experience Management (DEEM) telemetry. This module has Overview, Performance, and Errors tabs. For details about DEEM, access Technical Preview: Digital Employee Experience Management.