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View Apteligent by VMware data in Workspace ONE Intelligence, in the Apps dashboard, after you addb Workspace ONE Intelligence SDK apps and meet other requirements.

How the Integration Works

The Workspace ONE Intelligence SDK feeds Apteligent by VMware data to Workspace ONE Intelligence for display and analysis.

To connect Workspace ONE Intelligence and Apteligent by VMware data systems, add the App ID number created by Workspace ONE Intelligence to the internal application using the Workspace ONE Intelligence SDK.

Requirements

To view and manage analytics for Workspace ONE Intelligence SDK apps in the Apps dashboard, ensure to use the listed configurations and components.

  • Workspace ONE UEM must manage Workspace ONE Intelligence SDK apps as internal apps.
  • To capture application data for the Apps dashboard, you must deploy Workspace ONE Intelligence SDK apps to devices with Workspace ONE UEM and these apps must be in use.

Supported Platforms

Workspace ONE Intelligence displays data for internal applications in the listed platforms. - Android - iOS

About Apteligent by VMware

Apteligent by VMware captures event data from key user flows in applications. Event data includes data about screen load numbers, network events, and incidents reports. It tracks key metrics, helps to improve applications release-over-release, and focuses on problems that are relevant to users. Use numerous data points about the mobile infrastructure to benchmark applications and to make data-driven decisions.

Note: Not all information available in Apteligent by VMware is available in the Apps dashboard.

Apteligent Developer Resources

Find the Workspace ONE Intelligence SDK and applicable documentation in the Developer Resources section found at the Workspace ONE Intelligence Dev Center.

Add Workspace ONE Intelligence SDK Apps

Add Workspace ONE Intelligence SDK apps with Workspace ONE Intelligence to generate an App ID. Then, view its engagement and adoption in the Apps dashboard.

To display Apteligent by VMware data in the Apps dashboard in the Workspace ONE Intelligence console, add applications and hook the Workspace ONE Intelligence SDK into those applications.

To capture application data for the Apps dashboard, you must install the application on devices and it must be in use.

Prerequisites

You need the package ID of your app. Find the package ID in the app store URL after the identifier (id=com.company.appname).

Procedure

  1. In the Workspace ONE UEM console, upload and deploy applicable internal applications, as managed. This action makes applications accessible in the Workspace ONE Intelligence console.
  2. In the Workspace ONE Intelligence console, add your app.
    1. Add an app in the Apps dashboard in Dashboards > Apps > Actions > Intelligence SDK Apps > Add Application > New Application.
    2. Enter values in the Add Application window.
      • iOS: Enter the app bundle ID.
      • Android: Enter the app package name.
    3. If you do not have apps in the Workspace ONE Intelligence environment, the system prompts you to create an Apteligent by VMware account. Having an Apteligent by VMware account offers some features not available without an account. If you opt in, the system sends you an email invite to set up your account in Apteligent by VMware. You reset your password, and use the email you entered for your account creation to log in. This login is to the Apteligent by VMware console. This console has the same apps you add in your Workspace ONE Intelligence environment. Note: Apteligent by VMware data centers are in the United States. If you do not want to have data sent to centers in the U.S, opt out of creating an account.
    4. Finish the registration to generate the App ID in the Workspace ONE Intelligence console.
    5. In Dashboards > Apps > Intelligence SDK Apps, get the App ID for the added app in the list table. The App ID is a long, alpha-numeric string. Add this value to your app when you integrate the Workspace ONE Intelligence SDK.
    6. If you need the SDK-integration instructions, copy them or have the system email them to you.
  3. Add the Workspace ONE Intelligence SDK and the Workspace ONE Intelligence-generated App ID to your app. The Workspace ONE Intelligence SDK feeds data to Workspace ONE Intelligence for display and analysis. Workspace ONE Intelligence uses the App ID to map Apteligent by VMware data to your app.
    1. If you do not have the Workspace ONE Intelligence SDK, get it from the Workspace ONE Intelligence console in Dashboards > Apps > Intelligence SDK Apps > Download SDK.
    2. Follow the instructions for adding the Workspace ONE Intelligence SDK and the App ID to your app.
  4. In the Workspace ONE UEM console, upload and deploy the internal application that now has the SDK and Workspace ONE Intelligence App ID.
  5. View analytics for your apps in the Apps dashboard in the Workspace ONE Intelligence console by searching for the package ID or app name in the global search.