Digital Employee Experience Management (DEEM) helps organizations gain insights into the employee experiences with their digital workspace. DEEM provides insights about apps, operating system stability, and performance. It also displays analytics for key performance indicators that impact employee experiences such as start time, shutdown time, logon, and logout events.
What is DEEM?
DEEM harvests telemetry from desktop devices and provides insights to take predictive actions. The Workspace ONE Intelligent Hub gets the data from devices and sends it to Workspace ONE Intelligence for display and interaction on the Devices and Apps dashboards. To harvest data, the Workspace ONE Intelligent Hub for Windows Desktop v20.03 now includes an agent built on the osquery framework.
What are the prerequisites for DEEM?
- Use Workspace ONE UEM v2007 or later.
- Use the Workspace ONE Intelligent Hub for Windows Desktop v20.07 or later.
- Use the Workspace ONE Intelligence service.
- Use Windows 10 devices that are managed in Workspace ONE UEM.
- Use corporate-owned and corporate-shared devices.
What can you do with DEEM telemetry?
You can view and manipulate the data in modules. Focus your analysis to predict issues and to mitigate and fix problems. In the Desktop Device Dashboard module, find three tabs; Overview, Performance, and Errors.
- Overview - This tab has general data for enrolled devices that are active and inactive. The Total OS Crashes analytic reports failures specifically for Windows Desktop devices fed from the Workspace ONE Intelligent Hub.
- Performance - This tab displays statistics for Boot Time and Shutdown Time variables for your Windows Desktop devices. It uses bubble charts to visualize Critical and Warning thresholds for these variables. Select a bubble to get specific metadata. With this information, you can instantly see the devices that might need replacing or that need attention due to aged form factors and software. Configure the Performance tab to display data that aligns with your organization's definition of the Critical and Warning thresholds. To edit the thresholds, select the ellipses (…) in the bottom right of the Performance tab.
- Errors - This tab displays statistics for Crashes and Crash Rate of your Windows Desktop devices. It uses line graphs to visualize the events. Select a point on the line graph to focus your troubleshooting. With this information, you can quickly find problem devices, get the error codes for the failures, and fix the issue. In any module, you can use the Edit Columns setting to customize the data displayed on dashboards. View the data that is most helpful for your situation.
You can view and interact with DEEM telemetry data through built in and custom dashboards in Workspace ONE Intelligence.
- Devices dashboard - Go to the Desktop Device Dashboard module using the View Dashboard setting to get performance and error data fed from devices through the Workspace ONE Intelligent Hub.
- Apps dashboard - Use several modules on this dashboard to view DEEM telemetry.
- MAU for Top 10 Windows Apps - This module displays your most popular apps by the number of monthly active users. Perhaps an app you thought was helpful is not in this module? Then, there might be a problem with the app like it is hard to use, it does not install correctly, or users do not find it helpful with their work.
- Windows Apps Errors - This module displays data for native, Windows apps except web apps. You can look at Crashes or Hangs data for these apps to identify apps that are not working or are constantly having problems.
What data does DEEM provide?
The DEEM system provides various telemetry to dashboards.
- Windows services
- Application changes
- Screen saver activities (logon, logoff, lock, and unlock)
What is the DEEM footprint on your Windows 10 devices?
The footprint is comparatively small. The tested configurations for DEEM suggest a periodic impact of up to 5% CPU usage for a typical 4 core CPU. Tested configurations also suggest 10 to 40 Mb of memory usage on each Windows 10 device. The Workspace ONE Intelligent Hub for Windows itself sends between 4K to 10K of data on randomized 10 minute intervals.
How do you enable DEEM?
Contact your VMware representative to enable the feature.