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To use Automations, set up communication with APIs, register third-party services used for remediation, and configure workflows to carry out remediation actions.

If you do not follow all these steps, automations does not work.


For on-premises deployments that put the Workspace ONE UEM server behind a firewall, you can use automations and API functionality. However, these deployments must use the VMware Unified Access Gateway (UAG) and set it as a reverse proxy.


  1. In the Workspace ONE UEM console, create and use a Workspace ONE UEM Administrator account specific for automation with API permissions.
  2. Generate an API key in Workspace ONE UEM so that Workspace ONE Intelligence can use it to connect to any third-party service.
    1. In Workspace ONE UEM, select the organization group where you want to connect to third-party services.
    2. In the Workspace ONE UEM console, go to Groups & Settings > All Settings > System > Advanced > API > REST API.
    3. Configure the settings on the General tab.
      • Enable API Access: Permits you to generate an API key for the service.
      • Add: Select Add to generate an API Key. Record this value and enter it in the Intelligence environment as the Workspace ONE UEM Tenant Code.
      • Service: Enter a descriptive name for the service, such as Automation.
      • Account Type: Select Admin.
    4. Configure the settings on the Authentication tab.
      • Basic: Select Basic authentication if you want to use credentials for an admin that is not in a directory.
      • Certificates: Not applicable.
      • Directory: Select Directory authentication if you want to use credentials for an admin that is part of a directory.
  3. Register Workspace ONE UEM with Intelligence by entering the API key and authentication credentials from Workspace ONE UEM to Workspace ONE Intelligence.
    1. In Workspace ONE Intelligence, go to Settings > Integrations > Automation Connections.
    2. Select Set Up for the Workspace ONE UEM API process.
    3. Select Provide Credentials and configure the settings.
      • Base URL: Enter your Workspace ONE UEM REST API URL, and include the protocol (https://) in the entry.
      • API User Name: Enter the user name for the specific admin you created for automation.
      • API User Password: Enter the password for the admin.
      • Workspace ONE UEM Tenant Code: Enter the API key that the Workspace ONE UEM console generated when you enabled REST API communications.
  4. Register third-party services with Workspace ONE Intelligence.
  5. Configure workflows for remediation and reporting.