Use Workspace ONE Intelligence for Consumer Apps to gain insight into your Workspace ONE Intelligence SDK-integrated apps.

Workspace ONE Intelligence for Consumer Apps is an independent product where you can focus on the performance and use of your consumer apps. By integrating the Workspace ONE Intelligence SDK, you can analyze and interact with data about app engagement, app failures, network insights, and user flows. Workspace ONE Intelligence SDK was formerly known as the Apteligent by VMware SDK.

Supported Platforms

Workspace ONE Intelligence for Consumer Apps supports the listed platforms.

  • Android
  • iOS
  • tvOS

Workflow for Workspace ONE Intelligence for Consumer Apps

When you first start working in Workspace ONE Intelligence for Consumer Apps, you need to generate an App ID so you can add it to your consumer app.

  1. Register the SDK-integrated app with the Workspace ONE Intelligence for Consumer Apps console. Registration generates an App ID. Add this App ID to your consumer app when you integrate the Workspace ONE Intelligence SDK.
  2. In your app, integrate the Workspace ONE Intelligence SDK and add the App ID.
  3. View analytics by searching for the app in the Apps dashboard. You can also create custom dashboards for your apps.

Workspace ONE Intelligence SDK Tracks App Analytics

The SDK can track several analytics to display and analyze on the Apps or custom dashboards.

  • It tracks user behaviors.
  • It tracks fatal and non fatal errors in apps.
  • It tracks handled exceptions.
  • It tracks user flows. User flows are key interactions within the app that include logins, account registration, in-app purchases, and app load times, successes, cancellations, and failures.

Register Consumer Apps

Add an app to Workspace ONE Intelligence for Consumer Apps to generate an App ID and to track and manage its engagement and adoption in Dashboards.

Prerequisites

You need the package ID of your app. Find the package ID in the app store URL after the identifier (id=com.company.appname).

Procedure

  1. Register your app with Workspace ONE Intelligence for Consumer Apps. Registering your app creates an account with Workspace ONE Intelligence for Consumer Apps. It also creates an App ID. Workspace ONE Intelligence for Consumer Apps uses this account and the App ID to communicate with the Workspace ONE Intelligence SDK you integrate with your app.
    1. Access the Workspace ONE Intelligence for Consumer Apps console.
    2. Select from several ways to add an app.
      • Add an app from the Insights page using the Need to add apps? module.
      • Add an app in the Apps dashboard in Dashboards > Apps > Intelligence SDK Apps > View All > Add Application.
    3. Enter values in the Add Apps window.
      • App Name - Enter the app's name.
      • Platform - Select the app's platform.
      • Package ID - The package ID has other names. for iOS and tvOS, use the app bundle ID. For Android, use the app package name. Find the package ID in the app store URL after the identifier (id=com.company.appname).
    4. If you do not have apps in the Workspace ONE Intelligence for Consumer Apps environment, the system prompts you to create an Apteligent by VMware account. Having an Apteligent by VMware account offers some features not available without an account. If you opt in, the system sends you an email invite to set up your account in Apteligent by VMware. You reset your password, and use the email you entered for your account creation to log in. This log in is to the Apteligent by VMware console. This console has the same apps you add in your Workspace ONE Intelligence for Consumer Apps environment. Apteligent by VMware data centers are in the United States. If you do not want to have data sent to centers in the U.S, opt out of creating an account. You can still use Workspace ONE Intelligence for Consumer Apps.
    5. Finish the registration to generate the App ID in the Workspace ONE Intelligence for Consumer Apps console.
    6. In Dashboards > Apps > Intelligence SDK Apps > View All, get the App ID for the registered app in the list table. The App ID is a long, alpha-numeric string. Add this value to your consumer app when you integrate the Workspace ONE Intelligence SDK.
    7. If you need the SDK-integration instructions, copy them or have the system email them to you from the list view.
  2. Add the Workspace ONE Intelligence SDK and the Workspace ONE Intelligence for Consumer Apps-generated App ID to your app. The Workspace ONE Intelligence SDK feeds data to Workspace ONE Intelligence for Consumer Apps for display and analysis. Workspace ONE Intelligence for Consumer Apps uses the App ID to link app data with your consumer app.
    1. If you do not have the Workspace ONE Intelligence SDK, get it from the Workspace ONE Intelligence for Consumer Apps console in Dashboards > Apps > Intelligence SDK Apps > View All > Download SDK.
    2. Follow the instructions for adding the Workspace ONE Intelligence SDK and the App ID to your app.
  3. View analytics for your consumer apps in the Apps dashboard by searching for the package ID or app name in the global search.

Dashboards for Consumer Apps

Use the Apps dashboard to view, analyze, and interact with the data fed by the Workspace ONE Intelligence SDK integrated with your app to the Workspace ONE Intelligence for Consumer Apps console.

Find Consumer Apps

You can access a list of all your consumer apps with the Intelligence SDK Apps module on the Apps dashboard. You can also search for your apps by app name or package ID with the global search. For the global search to work, integrate the Workspace ONE Intelligence SDK with your app and add the Workspace ONE Intelligence for Consumer Apps-generated App ID.

Apps Dashboard

The Apps dashboard displays app data fed from the Workspace ONE Intelligence SDK. Use dashboard modules to manipulate data about user behaviors, app failures, exceptions, and user flows.

Modules represent changes using a number, a percentage, and a caret (or arrow).

Represented Changes

  • Number - The number value represents a delta over the selected time. In the DAU (Daily Active Users) module, the number 164 indicates that they system reported 164 active app users.
  • Percentage - The percentage compares the delta now to earlier, depending on the time selected. It is a positive or negative number that coincides with the caret. In the DAU module, a -39% indicates that your daily active app users decreased by 39%.
  • Caret - The caret represents a comparison of the delta now to earlier, depending on the selected time. It can point up or down depending on the status and it coincides with the percentage. In the DAU module, a downward pointing caret indicates that your daily active app users decreased.

Access the list view with the View All menu item in the Intelligence SDK Apps module. From the list view, you have several actions you can perform on single and multiple apps.

  • Copy Instructions - Copy the instructions for integrating the Workspace ONE Intelligence SDK with your consumer app.
  • Email Instructions - Have the system email the instructions for integrating the Workspace ONE Intelligence SDK.
  • Delete - Delete the app from Workspace ONE Intelligence for Consumer Apps. You can delete apps in bulk by selecting multiple apps. Important: You cannot reverse the deleting of apps currently.

My Dashboard and Custom Dashboards

Use My Dashboard to view and arrange the modules to fit the task or issue you are working on. You can also add custom dashboards from My Dashboard. With custom dashboards you can create and save a work area to perform a task, analyze a situation, or solve a problem over time. Use the Apteligent category to select metrics concerning your SDK-integrated apps.

  • App Loads
  • Custom Events
  • Network Errors
  • Application Events
  • User Flows
  • iOS Crashes
  • Android Crashes
  • Processed iOS Crashes
  • Processed Android Crashes

Processed iOS Crashes and Processed Android Crashes include only symbolicated crash reports. To process crashes successfully, you must upload symbol (.dSYM) files for iOS apps and ProGuard mapping.txt files for Android apps. Workspace ONE Intelligence for Consumer Apps requires these files to process crashes successfully, to symbolicate them, and group them.

Note: If you are not using ProGuard in your Android app, then skip this upload.

Apps Details View

Select a single app to find information displayed on various tabs.

App Details Tab Metrics
Overview Includes metrics for daily active users (DAU), monthly active users (MAU), and app loads.
User Flows Includes metrics for interactions in the app. Key interactions are logins, account registration, in-app purchases, and app load times, successes, cancellations, and failures.
Network Insights Includes metrics to monitor service and API metrics for apps on endpoints. See data concerning error rates, status and error codes, number of calls, and data bandwidth for network calls.
Errors Monitors crashes and gives visibility into error rate, stack trace, diagnostic details, users affected to prioritize fixes, troubleshooting help, and finding the root cause to resolve issues.
Settings Ability to upload symbols (.dSYM) files for iOS and mapping.txt files for Android. Download the Workspace ONE Intelligence SDK for iOS and Android platforms.
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