If your Windows 10 devices are not sending telemetry data to Workspace ONE Intelligence for Digital Employee Experience Management (DEEM), you can troubleshoot the system by checking the status of the Workspace ONE Intelligent Hub and reviewing its log files.
One way to troubleshoot issues with sending data to Workspace ONE Intelligence is to ensure the Workspace ONE Intelligent Hub or the Agent for Windows is running on the Windows 10 device. Start the Windows Command Prompt app as an administrator and run
sc query vmwosqext. This command displays the status of the DEEM agent service VMWOSQEXT. You can also look for the service displayed as VMware Digital Experience Telemetry with the service name VMWOSQEXT.
You can enable logging for DEEM by updating the listed registry entry.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMWOSQEXT\ImagePath = “"C:\Program Files (x86)\AirWatch\AgentUI\Telemetry\vmwosqext.exe" –service—logger_min_status=0 –vmw_windows_log_verbose”
DEEM creates registry entries under
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VMWOSQEXT on the Windows 10 device. This registry works for both the Workspace ONE Intelligent Hub and the Agent for Windows.