Slack Web API Integration

We’ve updated our integration with Slack to use the Slack Web API connector in Workspace ONE Intelligence workflows. In this integration, create and configure a Slack App that uses Slack’s APIs to deploy workflow actions, install the Slack App in your Slack workspace, and setup the Slack Web API connector. You can also add private channels and audit your existing workflows to use the Slack Web API connector.

Process overview

With this integration, create a Slack App in Slack’s API site. Then, configure the Slack App for use in Intelligence workflows. This app uses Slack’s APIs to deploy the listed outbound actions configured in Workspace ONE Intelligence workflows.

• Send direct messages.
• Send messages to public channels.
• Send messages to private channels.

Finish the integration by configuring the Slack Web API connector in the Integrations section of Workspace ONE Intelligence to connect Slack and its APIs, through your Slack App, with Workspace ONE Intelligence.

Use the Slack Web API for workflow templates

Use the Slack Web API connector to use workflow templates because the legacy Slack integration does not support their use.

Legacy Slack integration documentation

• You can find the legacy integration in the Integrations topic, Slack section.
• Although Slack has not yet provided an end-of-life date for webhooks, they do warn that webhooks will be deprecated and possibly removed.

Slack Web API integration procedure

Working in Slack’s API site and in Workspace ONE Intelligence, integrate you Slack workspace with Intelligence so you can use Slack’s APIs for actions in workflows.

1. At Slack’s API site, create your Slack App.
   1. Go to https://api.slack.com/apps. You must be signed in to your Slack account to create a Slack App.
   2. Select Create an App.
   3. Select the option to create From scratch.
   4. Enter a name in the App Name field and select a space in the Pick a workspace to develop your app in drop-down menu.
   5. Select Create App.
2. At Slack’s API site, install your Slack App in the applicable Slack workspace for use in Workspace ONE Intelligence.
   1. At https://api.slack.com/apps, select your Slack App, and then select Features > OAuth & Permissions.
   2. Go to the Scopes section and add the following Bot Token Scopes.
      • incoming-webhook
      • chat:write.customize
      • chat:write
      • chat:write.public (this scope allows you to use this app in public channels.)
   3. Go to Settings > Basic Information.
   4. In the Building Apps for Slack section, select Install your app and then select to Install App to Workspace.
      • Select the workspace and channel where you want to install the app.
      • You can configure set up for additional individuals, private channels, and public channels to use in your Workspace ONE Intelligence workflows.
   5. Navigate to Features > OAuth & Permissions and go to the OAuth Tokens for Your Workspace section.
   6. Copy the Bot User OAuth Token so you can add it to Workspace ONE Intelligence.
3. Setup the Slack Web API connector in Workspace ONE Intelligence.
   1. In Workspace ONE Intelligence, go to Integrations > Workflow Connectors > Slack Web API.
   2. Select to View the Slack Web API connector.
   3. Select Set Up and enter the listed values.
      • Base URL: Enter the default URL, https://slack.com/api/chat.postMessage.
      • Header Name: Enter Authorization.
      • Header Value: Your Slack token format displays as xoxb-Bot User OAuth Token. Manually add Bearer, and then paste your Slack xoxb-Bot User OAuth Token to the Header Value field. Your header value field looks like Bearer <copied xoxb-Bot User OAuth Token>.

You’re now ready to use the Slack Web API connector with Workspace ONE Intelligence workflows. Send direct messages and messages to public channels, depending on the Slack Scopes you entered in Slack’s API site.

Adding the Slack App to private channels

To send messages to private channels as an action in workflows, add the Slack App to the desired Slack channel.

1. Open Slack and go to the private Slack channel.
2. Select the drop-down next to the Slack channel name.
3. Go to Integrations > Add an App.
4. Select the app and add it to the Slack channel.

Take these steps if you are using the original Slack (Deprecated) connector

• Audit existing workflows and replace Slack (Deprecated) actions with Slack Web API actions.
• Disconnect the Slack (Deprecated) connector to avoid confusion when building future workflows.