The following describes deployment considerations and recommendations to present the best experience to end users who use the Passport service in the Workspace ONE Intelligent Hub app.

When Passport is set up, targeted users receive a priority notification in Intelligent Hub for iOS or Android devices to introduce the Passport service and to ask them to activate Hub Passport on their device.

Active Passport in Intelligent Hub app

Once Passport is activated in the Intelligent Hub app, when a user goes near an HID door access reader, the Intelligent Hub app indicates it’s in proximity and attempts to issue an unlock command. When successful, users see a green “check” indicator in the Intelligent Hub UI.

Users can disable Passport in the Preferences section in the Intelligent Hub app, accessed from their avatar image.

Only one mobile device can be enabled with Passport at a time. To change devices, users disable Passport on the device that is currently enabled. Then they activate Passport on the new device.

The following are recommendations for a good user experience with Passport.

  • Make sure that users enable the Allow Notifications setting for the Workspace ONE Intelligent Hub app on their devices. When the Allow Notification setting is enabled, users receive a notification on their device every time the Workspace ONE Intelligent Hub app unlocks a door. If Allow Notification is not enabled, users can still unlock doors, but they do not receive notifications on their device as an indicator that a door has unlocked.
  • Make sure that users enable the Location setting to Always on in iOS and Allow all the time on in Android for the Workspace ONE Intelligent Hub app on their devices. When the Location setting is enabled with those values, Workspace ONE Intelligent Hub app can unlock doors when the app is in the background or is closed. If Location is not set to those values, users must open the Workspace One Intelligent Hub app to open the door.
  • Note that if Near Field Communication (NFC) is enabled in addition to Bluetooth, iOS devices automatically trigger the Wallet if the Wallet contains a credit card or passes. This does not prevent Workspace ONE Intelligent Hub app from unlocking a door, but Wallet temporarily covers the Intelligent Hub app.
  • Configure the BLE reader to require that the user's device be no more than a foot away from the door to open it. If the distance is set to far out, unintended doors might unlock.