When you fully integrate Hub Services with Workspace ONE Access, you can enable access to the People service to let users search for their colleagues and view user details and organizational hierarchy directly from the Workspace ONE Intelligent Hub app or the Hub portal.

To use the People service in Workspace ONE Intelligent Hub, you enable the People Search feature in the Workspace ONE Access console Integrations > People Search page. In Workspace ONE Access, you map the Active Directory title, managerDN, and distinguishedName attributes to the Workspace ONE Access user attributes. The organizational hierarchy and direct reports information in the People Search results is based on the managerDN attribute. To display user photos, you map the Active Directory attribute thumbnailPhoto to the imageURL attribute in the Workspace ONE Access directory. These attributes become the user profile information that displays in People search results.

You can also create custom attributes in the Workspace ONE Access console User Attributes section to sync to the directory. The custom attributes are displayed as available attributes in the Hub Services console People page. You can select custom attributes you want to include in the user profile, change the attribute name that displays in the profile, and arrange the order that you want the attribute to display in the user profile.

When you enable access to the People service, the People tab displays in the Workspace ONE Intelligent Hub app and the Hub portal with the other tabs.

Users can search for people by first name, last name, and email address. Based on the attributes that are mapped to the directory, the following can be viewed.

  • User profile details
  • User profile picture
  • Organization hierarchy of the user

From the user profile page, users can immediately email, call, or text the user.

For configuration information from the Workspace ONE Access console, see Set Up People Search in Workspace ONE Access.

Enable People Service in Hub Services

After you enable People Search in the Workspace ONE Access console, you can enable the People feature in the Hub Services console and enable Custom Attributes if they are mapped as a user attribute in the Workspace ONE Access console.

Prerequisites

  • Workspace ONE UEM services and Workspace ONE Access services integrated for single sign-on and identity management.
  • Workspace ONE Access configured as the authentication method in the Workspace ONE UEM console.
  • Active Directory integrated with Workspace ONE Access.
  • People Search enabled and configured in the Workspace ONE Access console.

Procedure

  1. Navigate to the Hub Services console Home page.
  2. Click People and toggle Enable People to green.
  3. If custom attributes are displayed on the page, select the attributes you want to display in the user profile.
    1. In the Available Attributes section, enable the attributes you want to use. They are added to the Enabled Attributes section.
    2. In the Enabled Attributes section, you can change the attribute name. In the Display Name column, enter the name to display in the user profile.
    3. You can also arrange the order that the custom attributes display in the user profile. In the Order column, select the order number from the drop-down menu.
    Custom attributes section in the In the Hub Services People page
  4. Click SAVE.

Results

The People tab is added to the Workspace ONE Intelligent Hub app, Hub portal view in browsers, and desktop views. Users in your organization can search for their colleagues and view users' details and organization charts.

Note: If the People tab does not display after you enable the People feature, you can push the changes. Before you run this command to push the change, make sure that you are logged into the Hub portal. Open a new tab and enter this URL, substituting your domain name for myco.example.com. https://<myco.example.com>/catalog-portal/services/api/featureCustomizations?refreshCache=true.