If you originally configured your Workspace ONE Access tenant for the Workspace ONE App and now are activating Hub Services to use the Intelligent Hub app, you must update some of the Workspace ONE settings.

After you activate Hub Services with the new cloud instance, you must reconfigure several components in the Workspace ONE UEM console.

Table 1. Workspace ONE Access Components to Reconfigure
Component Description For More Information
Directory Services Active Directory is reset to be disabled. You must reenable Active Directory Basic. The user mapping is reset to the default values. You must reconfigure the user attributes to be mapped. Syncing Users to Workspace ONE Access Directories
Directory Services with Basic User Sync If you configured Local Basic User sync previously, you must reenable Basic User Sync. Syncing Local Basic User Accounts
Access Policies Access policies that manage single sign-on are no longer available. You must reconfigure the default access policy. Edit the Default Access Policy
Active Directory Basic and SaaS and Virtual App Support in Workspace ONE UEM Console. Web apps and virtual apps are not accessible from the UEM console. You must reconfigure the default access policy, and any other policies created for specific web apps.

You might have to update the AirWatch settings in the Workspace ONE Access console. Review the AirWatch settings page in the Workspace ONE Access console.

See the Directory Service Integration guide in the VMware Workspace ONE UEM doc center.