Users can ask Hub Assistant to sync their enrolled or registered devices with Workspace ONE UEM. Syncing a device with UEM can help users troubleshoot issues with profile settings, WIFI connectivity, or other device connectivity issues that prevent them from accessing corporate resources.

When users are seeing issues with their device connectivity, they can use the Hub Assistant sync feature to see if syncing solves the problem before they open a support ticket. If users have more than one device enrolled or registered, they select the device from a list that Hub Assistant displays.

To add the Sync my device workflow to your Hub Assistant, download the latest Watson dialog skill training set and import it to your IBM Watson instance. Download the latest Watson training set from the Hub Assistant v2.1 page.

The UEM connector must be configured in mobile flows.

The following screenshots show an example of the interaction between Hub Assistant and a user requesting a device be synced.