You can set up one or more templates with specific Hub Services capabilities. You assign templates to different groups in your organization to define and control the Workspace ONE Intelligent Hub experience by group.

Which groups you can select to assign to a template depends on your Workspace ONE configuration.

  • When the authentication mode is set to Workspace ONE UEM and Workspace ONE Access are not integrated, you can assign UEM smart groups. The Intelligent Hub experience on web browsers is not available.
  • When the authentication mode is set to Workspace ONE Access and Workspace ONE Access and Workspace ONE UEM are integrated, you can assign UEM smart groups and Workspace ONE Access user groups. If you assign smart groups to a template, the template definition is available in the Intelligent Hub app for iOS, Android, Mac, and Windows devices. Assign Workspace ONE Access user groups to the template to provide the same experience on web browsers. Assigning user groups with smart groups to a template provides a consistent experience for users across iOS, Android, Mac, and Windows devices and on a web browser.
  • When Workspace ONE Access is not integrated with Workspace ONE UEM, you can assign user groups. In this case, the Intelligent Hub experience on iOS, Android, Mac, and Windows Intelligent Hub apps is not available. Only the web browser experience is available.

You can copy a template, change the name of the template, and change features sets. Copying a template simplifies the process to create a new template. When you copy a template, the assigned groups are not copied to the new template.


  • If Workspace ONE UEM is configured, Workspace ONE UEM must be version 20.08 or later to configure Templates in Hub Services.
  • Workspace ONE Access on premise version must be 21.08 or later to configure Templates for on premises deployments.
  • Make sure that the global Hub Services features and system settings are correctly configured.
  • If you are not going to use a global setting in a template, create versions of the feature before creating the template. You can make versions for app catalog, branding, employee self-service page, and custom tab.


  1. Navigate to the Hub Services console Home page and click Templates.
  2. Click ADD TEMPLATE.
    The New Template form displays. The new template is preconfigured with the global App Catalog and Branding settings.
  3. Click New Template and enter a name for the template.
    Add a description of the template.
  4. Review the Enabled section. Each feature configuration page includes a Preview section that shows how the feature is set up.
    1. Click > to select the version of Branding to use in this template. The Global level setting is the default. In the Preview section, you can view the branding design.
    2. Click > to select the version of the App Catalog layout to use in the template.
    3. For App Catalog, select which platforms can use this app catalog layout.
    4. Review any other features that are in the enabled section and select the version to use.
  5. Review the Available section. To add a feature to the template, click . The feature is moved to the Enabled section.
  6. Review the features that you move to Enabled.
    Features that are not set up in Hub Services global settings are not available to be used in the template and are listed in the Show unavailable features section.
  7. If you are ready to save the template and assign it to a group, click SAVE & ASSIGN, otherwise click Save.
    You can assign the template later from the Templates page.
  8. Select the groups to assign to this template. Depending on your Workspace ONE deployment, you can select UEM Smart Groups and Access User Groups.
  9. Click Save.
    The template is added to the bottom of the list on the Templates page.

    When you make a change to template settings, such as change the priority or reassign a template, users see the changed settings in Workspace ONE Intelligent Hub either when they restart the Workspace ONE Intelligent Hub app or when the Hub portal in the browser is refreshed..

    If you change the group that is assigned to a template or if you change the template priority, the change can take up to 8 hours to take effect on a device because the app is refreshed when the session token expires.

What to do next

Organize the templates in the Template page to prioritize the order that templates are accessed. When you set up multiple templates, prioritize the templates from the most specific user template to the more general.