When you enable the notifications feature in Hub Services, employees can receive actionable, real-time messages, including push notifications in the Workspace ONE Intelligent Hub For You tab on their devices and from the Hub portal.
A notification count is displayed on the For You tab if there are unread or priority notifications. If no notifications are listed, when users click For You, the message reads You are all caught up!.
Most messages are sent as standard notifications. You can prioritize notifications as either high-priority or urgent for information that is critical for the user to review and respond to on a timely basis. High-priority messages are displayed at the top of the For You page in the Priority section above Actionable and Informational notifications.
Users might also see a banner informing them of the incoming priority notification. They can click the banner to go to the For You page. The notification count in the For You bell icon counts high-priority notifications until the user takes actions on the notification request. See Creating Custom Notifications in Workspace ONE Hub Services
Urgent messages display on top of the app page until the users takes an action on the notification. Users cannot proceed to another screen until all urgent notifications are acted on.
|Custom Notifications||As an admin, you can create custom notifications.|
|Approval Request||Users can approve or deny approval notifications.|
|New App Availability||If New Apps Notification is enabled, users receive a weekly notification about new apps that are available. They can click the link in the notification to learn more about the app and to add the app to their catalog.|
When users click an action button to respond to the notification, the notification is moved to the History folder. The notification is archived in the History folder for 90 days, after which it is deleted.
The setting to receive notifications is enabled in the Workspace ONE Intelligent Hub app. Users can manage the Notification setting in the Workspace ONE Intelligent Hub app user's Account page.
How users manage notifications on their devices
The setting to receive notifications on mobile devices is enabled by default in the Workspace ONE Intelligent Hub app. Users can deactivate the notification setting from the Account page accessed from their profile photo icon in the app.