After you set up Watson Assistant, you can enable Virtual Assistant in the Hub Services console. If you are going to use the Workspace ONE pre-configured data skill to service Help tickets and order devices, you enable Workspace ONE mobile flows.

Prerequisites

Procedure

  1. Navigate to the Hub Services Home page.
  2. If different Virtual Assistant features can be configured for individual templates, select Yes.
  3. Enter the Watson Assistant URL, API key and ID settings.
  4. Click Virtual Assistant and enable Virtual Assistant.
  5. (Optional) Enable mobile flows.
  6. Click Save.