Users must have the locked passcode feature enabled on their devices. If this option is not enabled, the first time the Workspace ONE Intelligent Hub app is launched, users are asked to create a passcode. This passcode is entered whenever users access the Intelligent Hub from their device.

Where the passcode is set on a device depends on the platform. For Android devices, the passcode is set at the app level. For Window desktop devices and for iOS devices, the passcode is set at the device level.

Note: iOS and Android devices also support the Touch ID fingerprint sensing functionality.

The Workspace ONE Intelligent Hub app can detect possible security issues on devices. If users deactivate the passcode on the device, the next time they access the Workspace ONE Intelligent Hub app, they are prompted to set a passcode. When an app-level passcode is enabled, users cannot deactivate their app level passcode.