Users must have the lock out passcode feature enabled on their devices. If it is not enabled, the first time the Intelligent Hub app is launched, users are asked to create a passcode. This passcode is entered whenever users access the Intelligent Hub from their device.

Where the passcode is set depends on the platform. For Android devices, the passcode is set at the app level. For Window desktop devices and for iOS devices, the passcode is set at the device level.

Note: iOS and Android devices also support the Touch ID fingerprint sensing functionality.

The Workspace ONE Intelligent Hub app can detect possible security issues on devices. If users disable the passcode on the device, the next time they access the Intelligent Hub app, they are prompted to set a passcode. When an app-level passcode is enabled, users cannot disable their app level passcode.