The initial configuration of the Hub Services feature settings for the Workspace ONE Intelligent Hub experience are the global settings that you configured to meet most of your users' needs. You create Hub templates with different Hub features and settings to provide a curated experience in Workspace ONE Intelligent Hub for different groups in your organization.

When you create a template, the template is initially configured with the global settings to simplify setting up the template. If the global settings for a feature do not meet all your needs, you can create versions of App Catalog, Branding, Custom Tab, and Employee Self-Service settings with different configurations. When you add the feature to the template, you replace the global settings with a version you created.

Feature Versionable Description
App Catalog Yes Create versions of the Hub catalog that are configured with different sets of apps and sections to promote.
Branding Yes Create different versions of branding for Workspace ONE Intelligent Hub to customize the logo and branding for different sets of users.
Custom Tab Yes Create versions of the custom tab, each with a different label, URL, and position on the navigation bar.
Employee Self-Service Yes

Create versions of the Employee Self-Service page to customize the type of self-service support available to different groups of users. Each version of the Employee Self-Service settings can be configured with a different tab label, different helpful links, and the option to manage devices from Workspace ONE Intelligent Hub.

If you do not require a global setting for employee self-service, you can disable the global setting.

Note that when you disable the global setting and you do not create a version of the setting, the feature is not available to be added to the template.

Notifications No

You cannot create versions of Notifications. The Notifications functionality is enabled as a global setting. If you do not want to use Notifications to contact all users in your organization, you can disable Notifications as a global setting. You than add the Notifications feature to individual templates. All notification settings are configured as global settings and are inherited by the templates. You cannot change these settings for individual templates. You can manage the New App Notifications settings in templates.

Note: The Workspace ONE mobile flows URL set in System Settings is set as a global value and cannot be changed.
People No

You do not create versions of the People setting. To manage which groups can access the People feature, you disable People as a global setting and enable the People setting in templates that can use the feature.

Passport No

You do not create versions of the Passport setting. To manage which groups can use Passport, you disable Passport as a global setting and enable the Passport setting in templates that can use the feature.

To use the Passport feature in templates, the Passport settings must be configured in the Passport page in Hub Services.

Virtual Assistant No

You do not create versions of the Virtual Assistant. To manage which groups can use Virtual Assistant, you disable Virtual Assistant as a global setting and enable the Virtual Assistant setting in templates that can use the feature.

To use the Virtual Assistant feature in templates, the Virtual Assistant settings must be configured in Hub Services.

When users require Workspace ONE Intelligent Hub features that are different from the global configuration, you create templates. You can assign Workspace ONE UEM smart groups and Workspace ONE Access user groups in a template to group users based on their role, location, or other criteria.

Templates are organized in the Hub console Template page in priority order. This priority determines which template is applied when users or devices are assigned to multiple templates.

Examples of when to use templates.

  • Test your Intelligent Hub configuration with a small group of users before you roll it out to the company. Assign the template to a small group of users and expand the roll-out over time to give you an opportunity to receive user feedback and to control the communication.
  • Brand each of your subsidiary companies with different logos and colors.
  • Create custom tabs for different departments in your organization.
  • Enable Notifications only in specific locations.
Note: New template settings take up to 8 hours to appear in the Workspace ONE Intelligent Hub portal on Windows devices. When templates are assigned to users, mobile device and macOS users see the new settings in Workspace ONE Intelligent Hub either when their session token expires and is refreshed or if they sign out of the Intelligent Hub app and restart the app.