You can set up an employee self-service page for employees to access in Workspace ONE Intelligent Hub.

You can create different versions of the employee self-service page.

Add a Global Employee Self-Service Tab

The global employee self-service tab is displayed in the Workspace ONE Intelligent Hub app. When you create a template, you can also add the custom tab.

  1. Navigate to the Hub Services console Home page.
  2. Click Employee Self-Service.
  3. To set up a global employee self-service tab that displays in the Intelligent Hub app, enable Enable Employee Self-Service.
  4. Enter the name to display on the tab. The default label is Support.

    Best practice is to create a label that is no more than six characters. Six characters or less display correctly on most types of devices.

  5. Enable Device Self-Service to let users manage their own devices in the Workspace ONE Intelligent Hub app and in the Device Self-Service page enable the self-service settings.
    Feature to enable Description
    Add Device

    Users can register a new device through email, SMS, or a QR code.

    Install Profiles

    Users can view and install optional profiles or reinstall automatic profiles.
    Critical Actions

    Users can view and take self-service actions to delete a device and to enterprise wipe a device to unenroll and remove all managed enterprise resources from the selected device.
    Encryption Recovery Key

    The encryption recovery key is a unique numerical password that users can use to regain access to their macOS or Windows device.

    When this option is enabled, users can retrieve their desktop encryption recovery keys for their enrolled and encrypted macOS and Windows devices from the Workspace ONE Intelligent Hub Support tab, instead of submitting a support ticket requesting a recovery key.
  6. Add Helpful links for employees to access links and to other resources.
    1. Navigate to the Hub Services console Home page.
    2. Click Employee Self-Service.
    3. In the Helpful Links section, click Add.
    4. Click ADD SECTION and begin typing the title to the link.
    5. Tab to the Link line and enter the full URL address. Hub Services console Self-Service Helpful Links URL example
    6. Continue to add up to 10 links to the list.
    7. Click SAVE
  7. Click Save.

Add Version of Employee Self-Service Tab

  1. Navigate to the Hub Services console Home page.
  2. Click Employee Self-Service.
  3. To set up a global employee self-service tab that displays in the Intelligent Hub app, enable Enable Employee Self-Service.
  4. Enter the name to display on the tab. The default label is Support.

    Best practice is to create a label that is no more than six characters. Six characters or less display correctly on most types of devices.

  5. Enable Device Self-Service to let users manage their own devices in the Workspace ONE Intelligent Hub app and add optional profiles to their Employee Self-Service page.
  6. Add Helpful links for employees to access links and to other resources.
  7. Click Save.