You can use the Custom Notification wizard in the Hub Services console to create a notification, select the target audience and create either an actionable notification or an informational notification.


  1. Navigate to the Hub Services Notifications page and click New and then click Create Notification.
  2. In the Definition page, define who receives the notification. Enter the name of the notification.
  3. Select the target audience.
    You can target custom notifications to specific audiences or you can send the notification to all employees in your organization. You can assign the following audience types.
    Note: If you are assigned a Notification role that is configured to manage notifications sent to a specific target audience, you do not select the target audience.
    Audience Types Description
    All Employees Notifications can be sent to all employees listed as users in the Workspace ONE Access service.
    All Devices Notifications can be sent to all devices configured in your Workspace ONE UEM environment, regardless of organization groups.
    Organization Group Organization groups (OG) in the Workspace ONE UEM console are created to group individual organizations in your corporate structure, geographical location, business unit, or department. You can select a specific organization group in Workspace ONE UEM in which to send the notification.
    Smart Group Smart groups are customizable groups within Workspace ONE UEM that determine which platforms, devices, and users receive an assigned application, book, compliance policy, device profile, or provision. You can select a smart group in Workspace ONE UEM in which to send the notification.
    Platform You can select a specific platform type to send a notification. The platforms are iOS, Android, macOS, and Windows.
    Users Group Groups in the Workspace ONE Access service are imported from your Active Directory or are created as local groups in the Workspace ONE Access console. You can select a group in Workspace ONE Access in which to send a notification.
  4. If your organization implements the pre-hire onboarding process, to send the notification to the users in the pre-hire groups, select Include Pre-hires.
  5. Select the priority of the notification.
    • Standard. Notifications are sent as standard by default.
    • High- Priority. Notifications that are sent high-priority are displayed at the top of the For You notifications page within the Priority section.
    • Urgent. Notifications that are sent as urgent are considered extremely important notifications that proactively alert users and require immediate attention or response.

    If you implemented Hub Services Digital Badge access, Return to Work is listed as a priority option.

  6. Click NEXT to go to the Content page.
  7. For Type, select the type of message you are creating, either Actionable or Informational.
    • Select Actionable to send a notification that requires your users to respond in the notification
    • Select Informational to send a notification that does not require the reader to take action on the notification.
  8. In the Content section, complete the notification details.
    Option Description
    Icon Use the default image, Intelligent Hub or add your company logo.
    Title Enter the title that describe the notification topic

    The title displays in the notification heading.

    Subtitle (optional) The subtitle appears above the title.
    Media Type (optional) You can add either a video or an image to the notification card.

    To display an image in the notification banner, make sure you include the full link address. Example of an image URL, The image must be either a jpg or png file and the aspect ratio of the image is 4:3.

    Description Type the message.
    Additional Details (optional) Click Add Details to add a feature, fact, or other item that you want to call out in the message. Enter as a label and the description.
    Links (optional) To add links to the notification, you add the link title that displays in the notification and then the complete link URL. Your notification can include up to 10 links.
    Attachments You can upload up to 10 files to attach with the notification. The individual file size cannot exceed 5 MB. Users can download or preview the attachments through a web browser.
  9. If you selected Actionable, configure the Actions section with the user's action and response flow.
    Action and Response Description
    Action Button Text Enter the text of the button that appears in the notification
    Completed Action Button Text (optional)

    Enter the text for the button that appears in the notification after the Completed action button is clicked.

    Action Button Behavior Three action types can be selected.
    • Open In. When you select the Open In action, you then enter the URL that opens when the button is clicked. You can also add a Hub deep link in your action notification to navigate users to a specific page in the app.

      In Link enter the URL.

    • API. When you select API, you then select the method to use to interact with the data being addressed in the notification.
    • API with User Input. When you select API with Parameters, in addition to selecting the method and API endpoint, you can add specific parameters and a value for the parameters.

      For more information about parameters, go to the Workspace ONE Notification service API page. The Notifications Service reference guide is available from the Documentation tab.

    Make Action Repeatable You can deactivate this option.
    Primary Enable Primary if you want Primary to be the first button in the For You notification bar.

    You can create up to three actions in the notification.

  10. Click NEXT to go to the Scheduling page to enable Set Due Date and set a date, time, and time zone by which the notification must be acted on.
    Setting a due date is optional.
  11. Click NEXT and in the Summary page review the notification details.
  12. Click CREATE to create and send the notification.


The notifications you create are available from the Notifications List table. In the Action column in the table, you can edit and resend a notification and you can make a notification into a notification template. See Creating Notification Templates in Workspace ONE Hub Services.

Figure 1. Actions Available from the Notifications List
Actions that can be taken from the Notifications List