Hub notifications service is a robust, flexible cloud-hosted service designed to generate and serve actionable, real-time notifications to your employees. Notifications about the availability of new apps in the Hub catalog are generated automatically and you can create notifications to send to selected groups in your organization. Users can receive notifications in their Intelligent Hub portal in a browser and in the Intelligent Hub app on their devices.

The notification setting is enabled by default in the Hub Service console Notifications page.

You can send notifications through Workspace ONE UEM or through Workspace ONE Access. When the source of authentication for Intelligent Hub is set to Workspace ONE UEM, you do not need to configured Workspace ONE Access to create custom notifications. Users are automatically sent New App notifications for UEM apps.

When the source of authentication is set to Workspace ONE Access, notifications can be sent to the Intelligent Hub browser, and the Intelligent Hub app on devices. Users receive the out-of-box new app notifications about web and virtual apps. Workspace ONE mobile flows can be enabled and notifications from mobile flows configured business systems can be received.

You can view and change the source for authentication for Intelligent Hub in the UEM console, in the Devices > Device Settings > Devices & Users > General > Enrollment > Authentication tab.

Note: If you change the source of authentication from Workspace ONE UEM to Workspace ONE Access, UEM notifications that were received are no longer available for viewing in the Intelligent Hub app.

These notifications display without opening the app to provide users with timely and important information anytime. Users can take action directly on the notification.

Note: If Hub Services is not enabled, push notifications generated from the Workspace ONE UEM console and sent to devices appear in the User Account > This Device > Messages page in the Hub app.

Types of Notifications Available in Hub Services

A New App notification to inform users about new apps that are granted to them is available out-of-the-box with the Workspace ONE Intelligent Hub app. You can create custom notifications from the Hub Services console, Notifications page. In addition, you can create custom notifications with the Workspace ONE Notifications Service API.

Notifications Description
New Apps Available Notification

A new app notification message to announce that new applications are available is automatically generated in Hub Services. A new app notification message is sent weekly. Users can select new apps and save them to their device from the notification message.

The new app notification message template cannot be modified.

Custom Notification

You can create custom notifications with the Notification wizard in the Hub Services console or with the Notification APIs.

When you use Notification wizard, three templates are available.

  • Custom. Select the custom notification template to send a message to your users about any type of event or action. Besides the message, you can add an additional information section that displays text in a row format, making it easy to highlight items. You can configure one to three actionable buttons in the custom notification.
  • Reminders. Select the reminder notification template to alert users of upcoming events and task that need to be completed in a timely manner. Reminder notifications can include one actionable button.
  • Informational. Select the Informational notification template to send a message about items that do not require users to take any action on the notification. Informational notifications can announce system downtimes, company updates, upcoming events.

Use the Notification API to create other types of custom notifications. To access the API, go to the Workspace ONE Notification Service API page, The Notifications Service reference guide is available from the Documentation tab on that page.

When you create a notification, you set the priority to be either standard, high-priority, or urgent.

  • Urgent messages are considered extremely important notifications that proactively alert users about updates that require immediate attention or response. Urgent messages display until the users takes an action on the notification. Users cannot proceed to another screen until urgent notifications are acted on.
  • High-priority notifications are displayed at the top of the notification list. The notification. count does not reduce until users mark the notification as read or act on the notification.
  • When standard notifications are read or cleared from the screen, the notification count is reduced.

You can target custom notifications to specific audiences, or you can send the notification to all employees in your organization. See Creating Custom Notifications.

Notifications through Workspace ONE mobile flows When Workspace ONE Access is integrated with UEM and the Workspace ONE® mobile flows service is configured in your Workspace ONE UEM environment, you can enable the mobile flows integration with Hub Services to receive notifications from business apps that are configured in mobile flows.

Notifications display both the notification title and the message content. You can toggle off the Display Push Notification Description option in the Hub Services console Notifications Settings page to prevent the message from appearing before users open the notification.

Brand Notifications with Your Logo

You can configure your logo as the default image that displays in notifications instead of using the Intelligent Hub logo. In the Hub Services console, go to the Notifications > Settings page to upload your image. You can upload a JPG, PNG, GIF, or SVG file that is 40 px side by 40 px high. The image file cannot exceed 30 KB.