Hub Services is a service co-located with VMware Workspace ONE® Access™ that lets you design and set up how employees use the Workspace ONE Intelligent Hub to access, discover, and connect with a company's corporate resources, teams, and workflows. Users use the Workspace ONE® Intelligent Hub app or the Intelligent Hub portal in a web browser to access the employee engagement features.

Beginning with Workspace ONE Access 20.10 on premises deployments, more Hub Services features are available for your on-premises deployment. The table shows the features available for cloud and on-premises deployments.

Table 1. Hub Features for Workspace Cloud and Workspace ONE Access on-Premises Deployments
Hub Feature Availability for Cloud Deployments Availability for Workspace ONE Access On-Premises Deployments
Unified App Catalog, known as Hub Catalog Yes Yes
Notifications Yes Yes*

*Workspace ONE mobile flow is not available for on premises deployments

People Search Yes Yes
Employee Self-Service support Yes Yes
Passport Yes No
Hub Virtual Assistant Yes No
Custom Tab Yes Yes
Branding Yes Yes
Templates Yes No

Workspace ONE cloud tenants can use Hub Templates to customize the Workspace ONE Intelligent Hub features for different groups of users based on their role, location, or other criteria. The groups you select to access the template can be Workspace ONE UEM smart groups or Workspace ONE Access groups. See Using Hub Templates to Customize the Workspace ONE Intelligent Hub Experience for Different Users (Cloud Only).

When you use Hub Services with Workspace ONE UEM, without Workspace ONE Access, you can configure a Hub catalog in Hub Services to access UEM and Web apps from the Intelligent Hub app on user devices. You can also send out device notifications and set up an employee self-service page where employees can manage their devices and access help links that you define. You can customize the layout of the Intelligent Hub app with branding changes, a custom tab, and your logo.

When Hub Services is configured with Workspace ONE Access, without Workspace ONE UEM, users can access the Hub catalog through the Hub portal from a web browser. You can set up the Hub portal so that users can access resources, receive notifications, and use the employee self-services page to access help links that you define. You can customize the layout of the Hub portal with branding changes and your logo.