The Intelligent Hub mobile device management feature facilitates enrollment and allows for real-time management and access to relevant device information.

The Intelligent Hub app facilitates MDM enrollment in the traditional MDM uses cases for Workspace ONE UEM on premises and SaaS deployments. You configure the Intelligent Hub MDM settings for each of the platforms from the Workspace ONE UEM console Device & Users > <Devicetype> Intelligent Hub Settings page.

You can configure end-user support email and phone number as contact information in the Workspace ONE UEM admin console Device Settings > Devices & Users > General > Enrollment > Customization tab. This information is displayed in the Intelligent Hub employee self-service tab on devices and in the web browser.

The Intelligent Hub app runs in device management mode. When users initially launch the Intelligent Hub app, they enter their corporate credentials to self-activate their devices.

The following is an overview of the Intelligent Hub app settings that can be configured for device management. The exact settings you can configure vary depending on the platform. For information about configuring Workspace ONE Intelligent Hub for device management, see the specific guide in the Platform Guides section in the Workspace ONE UEM Documentation center.

Table 1. Intelligent Hub Settings Descriptions
Section Name Setting Description
General
Disable Unenroll Option in Intelligent Hub. This setting allows or blocks the ability for a user to unenroll from the Intelligent Hub.

When this box is selected, the unenroll option is disabled. The setting label is changed to Reenroll, to allow the user to enroll the device to another user but not be able to remove the MDM profile.

Background App Refresh This setting enables the Intelligent Hub to send its beacon data sample to the UEM console when it is running in the background on an iOS device. This sample is sent during the interval specified in the Minimum Refresh Interval setting.
Minimum Refresh Interval This drop-down setting sets the minimum interval for the Intelligent Hub to send its beacon data sample. For example, if this setting is set to 4 hours (default), then a sample is sent to the UEM console if a beacon sample was not sent in the last 4 hours.
Transmit on Wi-Fi only This setting requires that any samples or communication must take place over Wi-Fi only and not a cellular network.
Area
Collect Location Data This setting enables the Intelligent Hub to request permission from the user to track location data. If the user allows this permission, the Intelligent Hub sends location coordinates back in its beacon sample.
Detect iBeacon Area This setting enables the Intelligent Hub to check for iBeacon devices in its surrounding area and display the devices in the Intelligent Hub.
Telecom
Collect Cellular Data Usage This setting enables the Intelligent Hub to collect the cellular data usage from the device and display the information in the Intelligent Hub.
Self Service Setting
Self Service Enabled This setting enables the Intelligent Hub to display the compliance policies assigned to the device and the user, to monitor and refresh the status of each policy. If enabled, users can see if their devices are compliant.
SDK Profile
SKD Profile (Legacy) This drop-down setting is a deprecated field for selecting which SDK settings to deploy to the Intelligent Hub to configure settings like PIN Code, Analytics, and Branding.
SDK Profile V2 This drop-down setting is the active field for selecting which SDK settings to deploy to the Intelligent Hub to configure settings like PIN code, analytics, and custom branding for the Intelligent Hub and more.