You can create custom notifications from the Hub Services console Notifications page that display in the Workspace ONE Intelligent Hub app. In addition, you can create custom notifications with the Workspace ONE Notifications Service API.

Notifications Description
New Apps Available Notification

A New App notification to inform users about new apps that are granted to them is available with the Workspace ONE Intelligent Hub app.

A new app notification message is automatically generated in Hub Services and sent weekly to employees. Users can select new apps and save them to their device from the notification message.

If you do not want employees to receive the weekly notification, you can deactivate the New App Notifications setting in the Notifications Settings page.

The new app notification message template cannot be modified.

Custom Notification

You can create custom notifications and set a notification priority in the Notification wizard in the Hub Services console or with the Notification APIs.

When you use Notification wizard, two notification types are listed.

  • Actionable. Actionable notifications require a user to take an action such as taking a mandatory training or approving an expense report. Select Actionable to send a notification that requires your users to respond in the notification. You can configure one to three actionable buttons when you create the custom notification. In the Additional Details section, you can add details about the notification. Additional details display in a label/ description format after the message.
  • Informational. Informational notifications are notifications that do not require the reader to take action on the notification. New app notifications are displayed as informational notifications.

To use the Notification API to create custom notifications, go to the Workspace ONE Notification Service API page, The Notifications Service reference guide is available from the Documentation tab on that page.

When you create a notification, you can set the priority of the notification as either Standard, High-Priority, or Urgent.

  • Standard. Notifications are sent as standard by default. When standard notifications are read or cleared from the screen, the notification count is reduced.
  • High- Priority. Notifications that are sent high-priority are displayed at the top of the For You notifications page within the Priority section. The notification count does not reduce until users mark the notification as read or act on the notification.
  • Urgent. Notifications that are sent as urgent are considered extremely important notifications that proactively alert users and require immediate attention or response. Users cannot proceed to another screen within the Intelligent Hub app until they take action on the notification.

You can target custom notifications to specific audiences, or you can send the notification to all employees in your organization. See Creating Custom Notifications in Workspace ONE Hub Services.

Persistent Notifications

Send persistent notifications when you want to alert users and you don't want them to dismiss the message. A persistent notification, also called a sticky notification, displays at the top of the For You page in the Workspace ONE Intelligent Hub app or Hub portal. Users cannot dismiss a persistent notifications, and it displays at the top of the For You page until the notification expires.

If users receive more than one persistent notification, only the latest persistent notification is displayed. When that persistent notification expires, the next persistent notification that has not expired is displayed. After a persistent notification expires, it is moved to the History page.

You create persistent notifications in the Notifications Service API. When you create the persistent notification in the API, you set the expiration date within the sticky object. See the Persistent Notification topic in the Notifications Guide in the Workspace ONE Notifications Service API Documentation tab, and the hero card schema for more information.

Notifications through Workspace ONE mobile flows*

*Note: mobile flow configuration is available only for cloud tenant deployments.

You can enable Workspace ONE® mobile flows integration with Hub Services to receive notifications from business apps that are configured in mobile flows. Workspace ONE Access must be integrated with Workspace ONE UEM and the mobile flows service must be configured in your Workspace ONE UEM environment.

How Notifications Display on User Devices

To make it easy for users to find messages on their devices, the messages are grouped on the For You page according to the type of notification: Priority, Actionable, or Informational. If users do not have a notification from one of these types, that label is not displayed.

For You Notifications

Urgent messages display outside of those groupings. Users cannot proceed to another screen until urgent notifications are acted on.

Users can see the number of notifications they have in the For You tab. This count represents the number of read or unread priority and actionable notifications, and the number of unread informational notifications. When Informational notifications are displayed in a page view, they are considered read without any specific action from the user, and the count is decreased. If no notifications are listed, when users open the For You tab, the page displays You are all caught up!.

When users respond to a notification or deletes it, the notification is moved to History. Users can view an archived message for 90 days, after which it is deleted.

By default notifications are displayed with both the notification title and the message content. To display only the notification title, you can deactivate the Display Push Notification Description option in the Hub Services console.