Hub Services | MAY 2023

What's New in April 2023 Release

End-Users can take Self-Service Actions on Their Devices in the Hub Support Tab

Admins can enable self-service device actions in the Employee Self-Service tab in the Hub Services console to allow users to manage their devices.

The newest device self-service action that can be enabled is

Critical Actions - Allow employees to perform the critical actions such as Delete Device, Enterprise Wipe

When enabled, in the Workspace ONE Intelligent Hub app, end-users can view and take self-service actions to delete a device and to unenroll and remove all managed enterprise resources from the selected device. For example, users can delete their device if their device is lost or enterprise wipe their device to unenroll their device.

Note: This release is available on Hub Web and Windows platform. For other Hub platforms’ availability, please refer to their release notes. Workspace ONE UEM version 23.02 and later supports this feature.

Admins can Archive Notifications in the Hub Services Admin Console

Notifications in the Hub Services console now includes an Archived section. Super admins can take the action to archive notifications from the Active list to the new Archived list. Being able to move notifications from active to archived allows for more flexibility and better organization of active notifications. Archiving a notification will not affect the user’s notifications in their Workspace ONE Intelligent Hub pages. The archive action and archived section are only accessible to super admins. Expired notifications will automatically move to the Archived section in the console after 90 days.

March 2023

Introducing Roles Based Access Control with Notification Target Audience Permissions

In the Admin Roles tab of the Hub Services console, super admins can now define and restrict the target audiences that admins can send notifications to. Super admins can choose whether to grant admins full or custom access to Organization groups, Smart groups, Workspace ONE Access groups, and platform target audience types. Admins who are granted limited target audience permissions will be able to only view, take action on, and send notifications to those target audiences. This allows super admins to limit admin permissions and ensure that admins are only able to send communications to groups that are relevant to their division, role, or region.

End of Life of Digital Badge (formerly Passport) on March 30th, 2023

Digital Badge (formerly Passport) reached its end of life on March 30th, 2023. For more information, please refer to this KB article.

January 2023

Windows Hub Support Details Reflect Organization Group that the Device is enrolled in

The Support tab in Workspace ONE Intelligent Hub for Windows now reflects the email and phone number contact details of the organization group that the Windows device is enrolled in.

Support for Device Ownership Selection when Adding a Device

When adding a new device from the Workspace ONE Intelligent Hub app, end users select the device ownership. The ownership types can be controlled by the Workspace ONE UEM (Unified Endpoint Management) admin through enrollment restriction for device ownership.


Web Browser Supported

  • Mozilla Firefox. The latest version.

  • Google Chrome. The latest two versions.

  • Safari. The latest two versions.

  • Microsoft Edge. The latest version.

VMware Product Interoperability Matrix provides details about the compatibility of current and previous versions of VMware products and components.


Workspace ONE Hub Services and Workspace ONE Experience Workflows documentation and previous years release notes are in the Workspace ONE Documentation Center.


Hub Services is available in the following languages.














Brazilian Portuguese




Simplified Chinese

Traditional Chinese

Support Contact Information

Contact VMware Support when you need help with your Hub Services environment. You can submit a support request to VMware Support online using your VMware CustomerConnect account or by phone.

KB article 2151511, How to access VMware Workspace ONE Support describes how to contact Workspace ONE Support.

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