Workspace ONE Experience Workflows is built on top of the Hub Services platform and is powered by Boomi. Boomi processes are built using connectors and shapes within the Boomi AtomSphere platform. Boomi Atom is the runtime engine that hosts and runs the processes. You deploy your integration processes to a Boomi Atom Cloud.

Hub Services receives the output of these Boomi processes and end users access and complete the requested task from Workspace ONE products such as the Workspace ONE Intelligent Hub app.

VMware built several Experience Workflows packs with commonly used business systems that are available out-of-the-box with Hub Services. You can use these workflows as-is or customize them based on your company needs. You can also build your own workflows.

Diagram of an Experience workflow

The Experience Workflows framework consists of the following components.

  • Boomi AtomSphere is the primary tool used to build integration processes in Boomi. In AtomSphere, you use a graphical interface to build the processes. These processes are then deployed to the Atom runtime engine to be executed.
  • Boomi Atom is the runtime engine that is responsible for deploying and executing the logic defined in the Boomi processes that are built in AtomSphere. An Atom is hosted in the cloud by default.
  • Boomi Portal is the administration configuration UI used to install and configure the available out-of-the-box integration packs. The Boomi portal configuration UI is embedded within the Hub Services console.
  • Business Systems are third-party systems used for different business processes.
  • Hub Services sends notification cards to the Workspace ONE Intelligent Hub app based on events invoked by Boomi processes. Hub Services brokers the communication between the apps and Boomi when a user takes action on a card.
  • End users use the Workspace ONE Intelligent Hub app to see their approval notifications and other types of notification cards.

System Requirements to use Workspace ONE Experience Workflows

License Requirements

  • Workspace ONE Experience Workflows Add-On License

    This includes a base package to access out-of-the-box integrations; 100 configured integrations; approval workflows, and customize existing out-of-the-box processes and create new integration processes.

Note: You do not need to purchase a separate Boomi license to access the Boomi portal.

VMware Product Requirements

  • Workspace ONE Hub Services (Cloud only)
  • Workspace ONE Access (Cloud only)

To use Workspace ONE Experience Workflows in the Hub native apps, the source of authentication in the Workspace UEM console must be set to Workspace ONE Access.

If Workspace ONE Experience Workflows is used only with the Workspace ONE Intelligent Hub web client, only Workspace ONE Access is required.