On a Windows host system, you can run the support script from the Windows command prompt to collect support data from the local host system.

Prerequisites

Procedure

  1. Open a command prompt on the Windows host system and change to the VMware Workstation directory.

    For example: cd C:\Program Files\VMware\VMware Workstation

  2. Run the support script.

    cscript vm-support.vbs

    The script displays the name of the directory where it stores its output.

  3. Use a file compression utility to compress the script output directory.
  4. Include the zip file of the script output directory with your support request.
  5. If you are reporting a problem that occurred during Workstation Pro installation, include the installation log file (VMInst.log) with your support request.

    The installation log file is located in the Temp directory. On a Windows host, the default location is C:\Documents and Settings\username\Local Settings\temp.