Run the Support Script from a Windows Command Prompt

On a Windows host system, you can run the support script from the Windows command prompt to collect support data from the local host system.

Prerequisites

• Create a support request. See Register and Create a Support Request

• Increase the level of logging. See Gathering Debugging Information.

Procedure

1. Open a command prompt on the Windows host system and change to the VMware Workstation directory.

   For example: cd C:\Program Files\VMware\VMware Workstation

2. Run the support script.

   cscript vm-support.vbs

   The script displays the name of the directory where it stores its output.

3. Use a file compression utility to compress the script output directory.
4. Include the zip file of the script output directory with your support request.
5. If you are reporting a problem that occurred during Workstation Pro installation, include the installation log file (VMInst.log) with your support request.

   The installation log file is located in the Temp directory. On a Windows host, the default location is C:\Documents and Settings\username\Local Settings\temp.