VMware technical support might ask you to run the support script to gather information from the host system or virtual machines running on the host system. For example, if a virtual machine exits abnormally or fails, you can run the support script to collect the appropriate log files and system information. You can run the support script from Workstation Pro, from a Windows command prompt, or from a Linux terminal window.
The support script collects local data only. It does not collect data for remote hosts or for virtual machines running on remote hosts.
To collect diagnostic information for VMware Tools, you must edit the tools.conf file. See the VMware knowledge base article at http://kb.vmware.com/kb/1010744 for more information.