Run the Support Script from a Linux Terminal Window

On a Linux host system, you can run the support script from a Linux terminal window to collect support data from the local host system.

If you do not run the support script as root, the script displays messages that indicate that it cannot collect some information. If the VMware support team needs this information, a support representative will ask you to run the script as root.

Prerequisites

• Create a support request. See Register and Create a Support Request
• Increase the level of logging. See Gathering Debugging Information.

Procedure

1. On the Linux host system, open a terminal window and run the support script as root or as the user who is running the virtual machine.
   vm-support
   The script creates a compressed .TGZ file in the user’s home directory.
2. Include the .TGZ file with your support request.
3. If you are reporting a problem that occurred during Workstation Pro installation, include the installation log file with your support request.