Each turnstile activity has a unique sys_id and a new turnstile activity is created when the system administrator updates the vRealize Automation Request Workflow. This section provides information to view the required sys_ids in the VMware vRealize Automation ITSM application.

Prerequisites

You must be the system administrator in ServiceNow.

Procedure

  1. Log in to ServiceNow as a system administrator.
  2. In the left pane search for wf_activity.LIST.

    The Workflow activity window open in a new tab.

  3. In the Name column, search for Check for iterations.

    The list of available activities displays.

  4. Select the activity for which Published is set to True.
  5. Right-click on the activity and select Copy sys_id.

    Note: Update this sys_id for x_vmw_cloudservice.Request Iteration turnstile activity sys_id system property. See Updating the Turnstile Activity.

  6. In the Name column, search for Check for Request re-trigger.

    The list of available activities displays.

  7. Select the activity for which Published is set to True.
  8. Right-click on the activity and select Copy sys_id.

    Note: Update this sys_id for x_vmw_cloudservice.Request re-trigger turnstile activity sys_id system property. See Updating the Turnstile Activity.