ServiceNow end user is either the blank or duplicate entries are displaying on the Catalog Item request form.

Problem

  1. Catalog Item request form shows blank initially when the page is loading.

  2. Catalog Item request form shows drop-downs with duplicate entries.

Solution

  1. Delete Entitlements, Projects and Catalog Items.

  2. Run scheduled jobs to import Projects and Catalog Items.

  3. Recreate Entitlements.